Question about SanDisk Sansa e250 MP3 Player

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Sansa E250R version.txt is corrupt

I formated the 16MB-FORMAT partition and now the version.txt file is corrupt (it only contains Y letters) and when i disconnect the usb cable, the sansa does not do anything it not restart and shows nothing in the display...WHAT CAN I DO?

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  • Anonymous Jun 24, 2008

    I formatted the 16MB-FORMAT partition in recovery mode and have tried many many suggested ways to repair the bricked sansa. Used the e200tool under Linux to no avail. Tried copying a new VERSION.TXT file from an identical working sansa e260r. When disconnecting from USB nothing happens (no write) so I end up with a corrupted VERSION.TXT on the partition


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Posted on Sep 03, 2008

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Reset everything back to factory settings.

Thank YOu!!!!!!!!!!!!!!!!!!!!

Posted on Jul 03, 2008

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Screen wont go past opening screen

Let's transform your device into a stable workhorse, and you'll have a great performing device.

You can load firmware version 01.02.24, the latest release, or 01.02.18, the predecessor, and you'll be happy with a bug-free machine.

You'll need to use Recovery Mode to load the two files that are downloaded from the above link:


Unzip these two files.

Now, for a repair from the Hebrew Beta version, you will need to RENAME these two files as:


Since I just had two coffees, here's how to load the two files:

Turn your e200v1 off.
Slide the HOLD switch to the right (orange showing).

Open a Windows Explorer window via My Computer or my favorite [Windows Key] + E.

Press and hold the REC button down while plugging in the Sansa.
The display will say "welcome to recovery mode" and the sansa will show up as a new icon 16MB FORMAT.


Double click on the 16MB FORMAT (reserved partition) to access it.

Drag and drop the RENAMED files into the partition.

Right click, and select Eject.
Slide the HOLD switch back to off.
Unplug your Sansa.

It will replace the previous firmware with the universal 01.02.24 version, and no more Lil' Monsta logo.

If you followed these steps, your music will STILL be there for you!

Enjoy your repaired device. From now on, you will use the firmware files with the original names, so you can rename these back to their original names for future use. The Hebrew version was a buggy mess, apparently.

Best of luck to you!!

Jan 18, 2011 | SanDisk Sansa e250 MP3 Player


Load Main Image Failed & Refresh Database Freezes

*** Warming : Dont try this if you dont know what your doing or if you dont know what your main problem is with the player. All the steps in this guide are collected from various sites i would not name them ( if not for you guys this guide will not be possible ) . I suggest if you dont know what you are doing is to contact sandisk technical support. ***

This is for Sansa E200 Series ( Normal and Rhapsody Model ) mp3 player with Version 1 devices. I see that many of you are experiencing this error on your players and i decided to create this guide that worked for me and for my friends players after contacting the nice guys from the sandisk technical support.

This is for Load Main Image Failed Problems.
Note : This is caused by an incorrect firmware version was loaded on the player or a bad copy of firmware files in the player.

I . For Normal Mp3 Players which dont have a Rhapsody Channel.

1. Perform Recovery mode on the player ( Enable Hold Switch + Press Record Button + Power Button ) , when it says welcome to recovery mode connect the player to the computer.

2. Open the 16MB Format which is the player in your My Computer. Then check open the Version.txt. This file will tell you what is the firmware of the player. Now you will have there,
    * .12A = Older Version firmware got to 2B
    * .15A = Also an older version of firmware go to 2B
    * .18A = Latest version of firmware. got to 2C

2B .If you have an older version of firmware downloading and updating the firwmare of player to the latest one usually resolves this problem. If not applying this file on the 16MB Format will have a greater chance of fixing the problem. 

This file will be upgrading the firmware of you player to the latest one.

2C. Download and install this file on your computer and then run the file.

This file will be downgrading the firwmare to an older version which is .12A

II. Load Main Image failed for Rhapsody Model mp3 Player.

1. Perform recovery mode on the player. Then connect the player to the computer.

2. 16MB Format should be detected in your My Computer. Download and apply this file in the .16MB Format.

This will correctly reinstall the correct firmware for the player.

For Players Experiencing Refresh Database on thier device. This would apply on both Rhapsody and Normal Model mp3 player.

1. Perform recovery mode on the device. Then connect to your computer.
2. The 16MB format would be recognize on the My Computer window. Download and apply this file into the 16MB Format.

If the above link dont work just create a file name sansa.fmt take the extion of the file should be FMT. To check the file extension right-click on the file and choose properties.

=== If all else fails contact sandisk technical support.====
Thanks to crimsontide, cyber and to my special friend johnnyten for lending my your sandisk player. :D                                                                              

on Dec 15, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Hi, by accident I delete some file from my sansa and it's not working now. Even my computer can't see it. I took the battery off and put it back and then is working just for a few seconds starting to...

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the SanDisk website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

Sep 30, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250r Load main image failed

this will work!!

Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.

Once you have downloaded the file, please follow these instructions.

1) Double click on My Computer so that you can see it on your screen.

2) Turn the player off.

3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

5) Extract the files from this file by clicking right on the .exe fileand selecting Extrac files
  1. when you are in, there are 2 folders open the one that is named SKU_E then you´ll see 2 files copy them and drag them to the device that is named 16MB FORMAT.
  2. then wait for 5 seconds and then turn it on.

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

No space for DB please delete more than 4 0mb

Beware the following steps will completely reset your device to factory default and will delete any files you have placed on the device!
Be sure the device is OFF.
Slide the Hold switch atop the device to the right (orange showing).
Press and hold the REC button down while connecting to the PC. Keep the button held down until it pops up in the Windows Explorer( My computer) window, and the device says "welcome to Recovery Mode" on its screen.
A new icon will appear (in "my computer), labeled 16MB FORMAT.

Under NO circumstance, even if your PC "wants" you to, format this partition!! It will erase the firmware and bootloader of the device!

What we want to do is double-click the new icon labeled 16MB Format with your mouse to open its window, on a blank part of this new window right click and select New > Folder. Rename this new folder sansa.fmt and drop it into this 16MB partition.

The presence of a folder in there instructs the Sansa to perform a formatting operation.

Right click on the 16MB FORMAT partition logo, and select Eject. Then unplug. Your Sansa will format itself automatically.
Do not press any buttons on the device until formating is complete.

After formatting, then plug in again! Remember to flip the Hold switch back to OFF or you will get a key lock message, and the Sansa will shut down.

The Sansa should show up in the window.

This should restore normal USB communication. Then, you can establish an MTP connection.

Aug 01, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e200 locks up in refresh database during startup

if the computer can find ur sansa(or 16mb format) you should rightcliick and format it. this will delete ur music, videos, etc but it will make ur player usable

Mar 17, 2008 | SanDisk Sansa e200 MP3 Player

3 Answers

My Sandisk Sansa e250r keeps freezing up....

I called sansa and got this info on how to format the sansa and restore it back to default
This helped me to detect the device and be able to put songs on it.

Turn off device
put hold key on
press and hold mic key while pluggin in the device to pc
open sansa icon in my computer
Up on top of my computer window click tools then folder options and click view tab then uncheck hide extension for known file types.
Now click file new and choose text document then change the name from New Text Document.txt to sansa.fmt and click enter. It will ask you if you want to change the extention and you need to click yes.
Now unplug your sansa from the pc and this will format your whole mp3 player.
You will lose all your date but your sansa will be detected and working.
Once it is done then turn off your device and plug it in while its off.
It should show up in my documents now. The first drive is your hd on the device and the second one is for the extra micro disk.

Oh and another tip is to click show hidden files so that you can see the music folder.
This way you can just drag and drop without having to use windows media player or Rhapsody.

Jan 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa e260 didnt format right

format it using a program from C-NET

Jan 08, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e250 not working!

Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Please RATE my solution at the bottom.

Best of Luck.

Nov 21, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa Raphsody 250R 2GB

It is very dangerous in formatting the 16MB format of the device. After learning it a hard way, i also learned the the 16MB format is a second partition of your player where is installs the firmware of the device. Formatting it will ruin your player and it will never function again the way you want it to work.

Jun 15, 2007 | SanDisk Sansa e250 MP3 Player

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