Question about Insignia Televison & Video

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We baught an insignia from best buy in january. We were very please with it until about 2 months ago! Our 47" TV now has a green lines right through the whole right hand side! We were told there was a year factory warranty. When we contacted best buy on the problem they told us it would be a minimum of a $200 fix! What's a warranty good for if you have to pay to fix it? We would have liked a better solution! We were willing to pay more if needed be, but we didn't want to send our TV away and not have one for up to a month! We baught a expensive TV thinking it would last us a while! If we were to bring our broken TV in we expect to be going home with a new or a fixed in that day TV! Best buy is definatly making me think twice about ever going back there. I think there a bad name for your TV with there customer servise! They were rude and not easy to deal with! This is the 3RD major electronic I purchaseed from them. All 3 were with in a 5month or less period of time before I had to bring them in for repair due to factory mishaps. In the end everything ended up being double the price I paid for them just by paying for repair in which was sapouse to be covered by "warranty"

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All these sets do have a 1 year MFR warranty, no way around that.

You need to get on the phone and not take no for a answer, less than a year old they have to either repair or replace it.

If no satisfaction, consider small claims court, I would like to hear what they say when you have 1 year warranty and it is not honored--

This is just a suggestion but what I have seen done is: customer takes unit back to place of purchase, with receipt and name and address and leaves it there, just walks out.

Now they have the set and your money.

People who take no for a answer do not get any help.

If you buy another set, consider extended warranty as 85% of these sets that fail do so in first year.

Times are hard enough now without these games.

Let me know if I can assist you in ANY way.


Posted on Aug 27, 2010

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