Question about Dell 5100cn Laser Printer

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I Have a Dell 5100cn printer & it does not reconize a new toner cart(Black) Only. All others are ok. I dont know the problem.

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  • 4,737 Answers

I hope you are installing the correct cartridge. Well, did you see any error message on the printer? or I guess you may see the black cartridge missing error. If you still have the old black cartridge, remove it's chip (the small circuit board which when the cartridge is installed touches the printer's contact point) and replace it on the new cartridge. That'll fix your problem, in many cases, chip is the problem and there's no problem using the old chip either.

But if you can get another replacement, you better get it, otherwise once you remove the chip, they may not accept it for replacement.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Aug 27, 2010

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Posted on Jan 02, 2017

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My dell printer 5100cn , print quality very light, replaced inks drum and still having problem with black


laser printers have a high freq high voltage wire that puts ions on the paper as it passes ,
have you cleaned this wire . it attracts dirt an inks like the paper it treats.
there is a wire cleaning tool in the machine usually.

Jan 04, 2015 | Dell 5100cn Laser Printer

1 Answer

I'm working on a Dell 5100cn printer. it came in with a yellow developer issue leaking toner. I replaced the yellow developer and cleaned the unit. In the process some of the developers were emptied to...


you have to do is remove all 4 hoses, the single electrical connector at the top of the frame, and then the frame will pull lose from the printer. If you do remove the developer frame, make sure you clean the ROS glass, this is actually the printhead, located behind the frame when removed and as well as other parts. Reopen the black cartridge, set it well and lock it completely. There is a cheap under the toner, make sure that it is not corrupted, if it is, then you should remove it out and replace it with old toner cartridge. If the problem still exists then you can check this web link :

http://support.dell.com/support/edocs/systems/5100cn/en/ug/section20.html.

Apr 08, 2011 | Dell 5100cn Laser Printer

1 Answer

Trying to replace black toner, using a generic cartridge OMO2904 cannot get to fit


please do not damage the printer, if you have the user guide you will find a list of recommended toners for the unit otherwise see below:

http://support.dell.com/support/edocs/systems/5100cn/en/ug/section20.html

http://www.retrevo.com/support/Dell-5100cn-Printers-manual/id/261ag606/t/2/

Please do send your vote if this resolves the issue,

regards

Mar 24, 2010 | Dell 5100cn Laser Printer

1 Answer

How can I ignore the low toner error message and print black on a Dell 5100cn?


i believe that if you remove the color toner cartridges, it will stop asking and only print black. you may also be able to specify in the print menu settings to disable the color printing

Jun 10, 2009 | Dell 5100cn Laser Printer

1 Answer

Dell 3110cn color laser prints with black "haze" on all pages


You probably used a "GENERIC" toner cartridge on one of your toners.

This caused the developers to get contaminated, now they need to be replaced (probably Black & Blue)

Jan 12, 2009 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn printer


The only effect that the "non Dell toner" setting has is to raise the fuser temperature to the maximum. Since all toners are made up of ink and plastic, the fuser is what melts the fine plastic to the paper.

Dell toner is designed to melt at a lower temperature, however, since the non dell toners temperature value is unknow, this setting allows for that unknown.

In any case, neither of these things will cause lite, or faded print. In Fact, the toner cartridge for this model is actually nothing more then a toner storage device. Some cartridges contain the toner, the developer, and the drum. On the 5100 and the 5110 this is not the case.

The photo developers are located behind the imaging drum. you can see the 4 seperate developers, in the developer frame, when you remove the drum unit.

More then likely, if only the black is printing poorly, and the colors are printing ok, then the black photo developer is defective. This is a very messy job if you do not know what you are doing, and very involved.

You need to remove the top cover, the left side cover, the high voltage power supply, the supply tubes ( where the toner travels from the actual toner cartridges down to the developers ). Then once the tubes are removed, you have to remove the developer frame from the printer. Then you can get to the actual photo developer.

Good luck.

Aug 22, 2008 | Dell 5100cn Laser Printer

2 Answers

Dell 5100cn code 009-363


Nicholas -

There is no real solution to this problem that I've been able to find. And I myself have not been able to find anyone that has the service manual for this color printer.

Here is what happened with my printer. I normally use this one company for compatible toner cartridges for our office printers. I've never had any issues with their HP, Brother, Canon Phaser or Dell laser products - EVER. When I went to re-order my Dell 5100cn toners again from them - ordered 2 black and 1 each cyan, magenta and color - none of the toners worked right. When they were installed, the machine produced that 009-363 restart printer message.

Now this company has ALWAYS taken care of me. We thought maybe the chips in the toners were outdated or something compared the the recent firmware update my printer had recently had. So they shipped out a complete new order for me. But the second set of toners did the same thing. So they sent one of their Dell Certified technicians to the office - we are on a cleaning plan with them so he just looked at the Dell printer while he was there doing the other work. He could not find anything physically wrong with the first or second set of toners, but yet they would not work in my printer. He even tried going through the menu options to select "allow non-Dell toners" too - thinking that maybe the printer just wasn't liking the Dell compatibles. I never had to do this before with their Dell compatibles, but it was worth a try. But even when selecting that, the printer still produced the 009-363 restart printer message. He took the toners back with him, and left me with a set of Genuine Dell toners - just to get me through what was happening so I wasn't down a printer.

The company called me and said when the technician returned with the compatible Dell toners they'd shipped me, they installed them in their test Dell 5100cn printer and they worked fine! So it was appearing that the problem might have been my machine or something.

I searched online everywhere, and the supply company I used also spoke with Dell tech support on my behalf - but got no where with Dell as usual - their Tech Support is totally useless!

About a month goes by, and my supply company says that they received a new shipment of Dell chips that have a newer firmware than even what my printer has, and that they'd like to send their technician out again to test them out in our machine. The tech came by, installed all of the toners - and they worked!

So it definitely was something to do with the firmware that was on my printer versus the firmware that was on the chips in their toners. My printer for some reason did not like that "lot" of toners they had made using those chips. And when they produced their next lot with the new firmware chips, the printer accepted everything ok.

Since then I've used their Dell compatibles with no issues. I think it was just a fluky thing as it hasn't happened since. Overall I think you just need to find a company like mine that continuously produces new toner cartridges using new Dell chips in their toners. Once in a while you might get a fluky one like we did, but my company definitely took care of us. Just try to find a company that has a good cartridge - you don't have to keep buying the expensive Dell brand - especially when they don't even know what the problem is caused by either.

Jul 01, 2008 | Dell 5100cn Laser Printer

1 Answer

Replacing Black toner


the locking thing clicks then needs to be pushed back even further which requires a little force otherwise it thinks there is not a new toner in it - i did this the other week with a yellow - thouygh it was a dud toner till i tried a second and had the same result then realised need to really push the lock mech home

regards chris
computechedu@ntlworld.com

Mar 31, 2008 | Dell 5100cn Laser Printer

2 Answers

Dell 5100cn Laser Printer Problem


My Dell 1600n suddenly stopped printing. It keeps saying "No paper," and even though I've changed papers, fanned it, squared it, changed how much, how little.............it still says "no paper."

Dec 27, 2007 | Dell 5100cn Laser Printer

3 Answers

Insert Yellow toner


There is a cheap under the toner... it is probably corrupted... with a screw driver you should take it out and replace it with the old cartdrige toner.

Nov 08, 2007 | Dell 5100cn Laser Printer

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