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My printer a Kodak ESP 5250 seems to be frozen. It keeps sending error messages to remove back cover and remove paper. There is no paper there but the message wont go away.

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  • David Breith Aug 27, 2010

    The error message I keep getting reads "printhead cartridge jam. ...." The printhead is stopped at the left side of the carriage and will not move as though something is blocking it from moving. I can find nothing that appears to cause this. The printer has been turned off and unplugged from the power source for 24 hours. When plugged back into the power source and turned on, the message returns. What to do now?

  • David Breith Aug 27, 2010

    Just talked with Kodak and they are replacing the printer. Thanks for your held.



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If you are sure you have cleared all the paper that may have been jammed. You should have the printer replaced/repaired under the 12 month warranty, first try these steps including upgrading the firmware:
IMPORTANT: If the ink cartridges are not completely seated, a paper jam error can occur. If you have an ESP 3250 or 5250, upgrade the firmware, then reseat the ink cartridges.

If you have upgraded the firmware in a previous step, go to Step 3 to access the printhead, then continue the step by step solutions and repair. Otherwise do the following to upgrade the firmware:

  1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
  2. IMPORTANT: Do not turn off or disconnect your printer or computer until the upgrade is complete. The upgrade may take several minutes. The printer will restart during the upgrade process.
  3. Go to KODAK Software, Driver & Firmware Downloads and download the latest firmware version. Follow the on-screen instructions until an update complete message appears.
Once you upgrade the firmware, use the following steps anytime you access the printhead or ink cartridges.
  1. On the control panel, press Home.
  2. Select Maintenance, then press OK.
  3. Select Install Ink Cartridges, then press OK.
  4. Follow the on-screen instructions.
Close Window
  1. Open the printer access door.
  2. Remove the black and color ink cartridges.
  3. Insert the black ink cartridge into the printhead.
  4. Press down on the black ink cartridge until you hear it click into position. For more information view Installing the Printhead and Ink Cartridges:
    • Select your printer.
    • Click Installing the Printhead and Ink Cartridges.
  5. NOTE: The Installing the Printhead and Ink Cartridges screens are in English only.
    My printer a Kodak ESP - aio_black_ink_install.jpg
  6. Insert the color ink cartridge into the printhead.
  7. Press down on the color ink cartridge until you hear it click into position.
  8. p289_0012aa.jpg
  9. Remove any obstructions that might interfere with the movement of the printhead.
  10. Close the printer access door.
  11. Press OK on the printer control panel to clear the paper jam error.

To update the firmware go to this link and select printers>all in one printers> then your model:
Thank you,

Posted on Aug 27, 2010

  • Lee A.
    Lee A. Aug 27, 2010

    How long have you owned the printer? If less then 12 months get it serviced under warranty. You can either chat with live help to start the repair process here:
    by phone:
    Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.

    The expected wait time for phone support is 15 minute
    Thank you,

  • Lee A.
    Lee A. Aug 27, 2010

    You are very welcome. Glad you got it resolved. If you have a moment please take the time to accept/rate my help accordingly.
    Thank you,



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