Question about Kodak Office Equipment & Supplies

1 Answer

My printer a Kodak ESP 5250 seems to be frozen. It keeps sending error messages to remove back cover and remove paper. There is no paper there but the message wont go away.

Posted by on

  • David Breith Aug 27, 2010

    The error message I keep getting reads "printhead cartridge jam. ...." The printhead is stopped at the left side of the carriage and will not move as though something is blocking it from moving. I can find nothing that appears to cause this. The printer has been turned off and unplugged from the power source for 24 hours. When plugged back into the power source and turned on, the message returns. What to do now?

  • David Breith Aug 27, 2010

    Just talked with Kodak and they are replacing the printer. Thanks for your held.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,472 Answers

If you are sure you have cleared all the paper that may have been jammed. You should have the printer replaced/repaired under the 12 month warranty, first try these steps including upgrading the firmware:
IMPORTANT: If the ink cartridges are not completely seated, a paper jam error can occur. If you have an ESP 3250 or 5250, upgrade the firmware, then reseat the ink cartridges.

If you have upgraded the firmware in a previous step, go to Step 3 to access the printhead, then continue the step by step solutions and repair. Otherwise do the following to upgrade the firmware:

  1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
  2. IMPORTANT: Do not turn off or disconnect your printer or computer until the upgrade is complete. The upgrade may take several minutes. The printer will restart during the upgrade process.
  3. Go to KODAK Software, Driver & Firmware Downloads and download the latest firmware version. Follow the on-screen instructions until an update complete message appears.
Once you upgrade the firmware, use the following steps anytime you access the printhead or ink cartridges.
  1. On the control panel, press Home.
  2. Select Maintenance, then press OK.
  3. Select Install Ink Cartridges, then press OK.
  4. Follow the on-screen instructions.
Close Window
  1. Open the printer access door.
  2. Remove the black and color ink cartridges.
  3. Insert the black ink cartridge into the printhead.
  4. Press down on the black ink cartridge until you hear it click into position. For more information view Installing the Printhead and Ink Cartridges:
    • Select your printer.
    • Click Installing the Printhead and Ink Cartridges.
  5. NOTE: The Installing the Printhead and Ink Cartridges screens are in English only.
    My printer a Kodak ESP - aio_black_ink_install.jpg
  6. Insert the color ink cartridge into the printhead.
  7. Press down on the color ink cartridge until you hear it click into position.
  8. p289_0012aa.jpg
  9. Remove any obstructions that might interfere with the movement of the printhead.
  10. Close the printer access door.
  11. Press OK on the printer control panel to clear the paper jam error.

To update the firmware go to this link and select printers>all in one printers> then your model:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=7895&CID=go&idhbx=downloads&pq-locale=en_US&_requestid=239
Thank you,
Lee

Posted on Aug 27, 2010

  • Lee A.
    Lee A. Aug 27, 2010

    How long have you owned the printer? If less then 12 months get it serviced under warranty. You can either chat with live help to start the repair process here:
    http://www.kodak.com/global/en/service/c...
    by phone:
    Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.

    The expected wait time for phone support is 15 minute
    Thank you,
    Lee

  • Lee A.
    Lee A. Aug 27, 2010

    You are very welcome. Glad you got it resolved. If you have a moment please take the time to accept/rate my help accordingly.
    Thank you,
    Lee

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer give a paper jam error when there is no paper in the machine


Hi, thank you all for your replies & sugestions. I think I've tried everything now apart from talking to Kodac and cleaning the paper sensor. Where do I look for the sensor ?. I've had the top cover off & can't see anything.
Many thanks.
Steve

Mar 27, 2016 | Kodak ESP 5250 All-in-One Printer

1 Answer

Why is my kodak 5250 showing error code 3807?


Error: "System status failed" (3807) Published 08/25/2010 11:38 AM ' Updated 08/28/2012 05:23 PM ' Answer ID 1249
How do I resolve the error message "System status failed" (error code 3807)?
  1. Disconnect the power adapter from the printer.
  2. Wait 30 seconds to allow the printer to reset.
  3. Connect the power adapter to the printer. Turn the printer on if necessary
If the error continues:
  1. Open the printer access door.
  2. Remove and install the printhead two times.
  3. Close the printer access door.
  4. Wait until the printer is ready to use.
If the error is resolved, upgrade your printer firmware:
  1. Locate and select the firmware for your printer.
  2. Follow the on-screen instructions to install the firmware.
If the error is not resolved, contact us.

Jul 01, 2014 | Kodak ESP 5250 All-in-One Printer

1 Answer

My kodak printer esp 3.2 is giving me an error code 3533 paper jam but there is no paper jammed and when i put new paper in it, it still wont print and keeps giving me the same error code 3533


Turn off the printer and unplug it. Open the top access panel. Inside on the left you will see three round, white gears. Rotate the gear closest to the front back and forth with your finger. If any scraps of paper appear near the rollers, remove them. Close the top access panel. Plug in and start the printer. This worked for a Kodak ESP 3.2.

Sep 12, 2013 | Kodak ESP C310 AllInOne InkJet Printer

1 Answer

Kodak ESP 5250/assembly/back of printer/roller assembly


Ok, here is what you do to replace the gray paper feed at the back of the ESP 5250:
Hold the part with the flat side up and the rollers should be facing you. Note that there are 2 pegs on the right side, one smaller than the other. Now look at the back of your printer, you may need a flashlight, and find 2 square holes, one smaller than the other on the right side of the printer. Guide the pegs on the part into the
holes on the printer (right side) .Then push the left side of the part into the left side. Note that the part does not snap in. What you do is push the part to the left as far as it will go to hold it in place.
You should now be able to print.
You're welcome, have a nice day, Ken the fixit guy.

Apr 18, 2013 | Kodak Esp 5250 All-in-one Inkjet Printer

1 Answer

Esp 5250 error code 3528


Hello Shaheen,

Try this:

To resolve the error:
  1. Press the On/Off button on the printer control panel to turn off your printer.
  2. Wait 30 seconds.
  3. Press the On/Off button to turn on your printer.
If the error continues, double-check that all paper and foreign objects are removed from inside your printer.
NOTE: Even if you do not physically see a paper jam, you will need to follow the paper jam link to solve the error.
Paper Jam Error

Oct 19, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

My kodak esp5210 printer is showing paper jam remove rear access cover. clear all papper. attach cover. press ok to continue. (code 3533). ive followed the instructions but nothing changes. there never...


I've got exactly the same situation/circumstances and error code, the thing different is that my code changes between 3533 and 3528? sorry I;m no help right now but I'll be back if I solve it. Martin. (Banksy100@hotmail.com)

Feb 11, 2011 | Office Equipment & Supplies

1 Answer

Kodak ESP 3250. Error 3527. I put new ink cartridges in.It started to pull the paper thru then stopped. I had to remove the paper buy pulling it back out. It says Printhead cartridge jam. Open printer...


Contact Kodak. I think it's the batch of printers that were made around this time. I just contacted them (mine is the same age and I'm getting the same error), and they are sending me a new printer.

Feb 02, 2011 | Kodak Esp 3250 Allinone Multifunction ( ...

1 Answer

Kodak esp 5210 code error 3533 paper jam no paper in it


Leave the rear cover off, then spam the OK button if the error message remains on. I did that maybe 10 times in rapid succession, then hear a very distinctive CLICK in the back of the printer. I replaced the cover, the hit OK, the printer cycled through startup, and now it's operating normally.

Jan 17, 2011 | Kodak ESP 5 Printer

1 Answer

Error code 3528 keeps coming up,telling me to remove back cover and remove paper jam then replace back cover.there is no paper jam,checked printer heads no paper anywhere?


I have this printed and if you read (carefully) through the manual it tells you it doesn't like single sheets of paper. If ever my paper feeder tray runs below say 3 sheets then this error will crop up so keep it topped up with paper. The same goes for photo paper too.

Sep 13, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

I can't download the software for an ESP 5250 onto vista...Help


did you tried to download the software on this website kodak.com/go/downloads. Now you didnt mention if you recieved a error message while downloading., Well in cased that you have a error message or a tricode error mesage you need to call Tech support of kodak toll free 1 800 421 6699 ext 05., Sometimes software has an issue in the .netframework of windows vista

Nov 14, 2009 | Kodak ESP 5 Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

2,173 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kodak Office Equipment & Supplies Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Cindy Wells

Level 3 Expert

5060 Answers

Are you a Kodak Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...