Question about Brother MFC-9840CDW Laser Printer

2 Answers

I have opened the back door for the envelopes to exit out of, but the printer is now telling me it won't print until I close the back door.

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  • rachel466 Aug 27, 2010

    No.

  • rachel466 Aug 27, 2010

    no.

  • rachel466 Aug 27, 2010

    I do not see a piece of plastic. Could you send me a picture?

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2 Answers

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Hi

This is how you should be doing it. Drop down back door. Pull down grey levers underneath the two green levers. Set them for envelopes. Go into printer settings, change to multipurpose tray, and comp ten setting for envelopes. This should work. If not then please reset the printer to factory settings.

http://www.fixya.com/support/p643806-brother_mfc_9840cdw_laser_printer/manual-33406

Let us know if you have something more to ask else please accept the solution.
Thanks for contacting fixya.com

Posted on Aug 27, 2010

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Hi,

Did you have any paper jam prior to it?

Thanks!!

Posted on Aug 27, 2010

  • taran_2005
    taran_2005 Aug 27, 2010

    Thanks for your response!!

    I have ONLY JUST managed to fix three of these extremely simply after months of having this fault keep coming up.

    * Open the back cover

    * Pull the flap down that hides the orange roller on the fuser
    (Careful it's Hot on that fuser!!)

    * Locate the thin piece of plastic that runs from the centre to the right hand side. This bar is the problem

    * 3/4 along the right hand side, there is a sticky out bit on this bar that should sit in a hole.

    * I have found three printers where this was not located properly. Once I located it properly, the 'door open' error went away.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Aug 27, 2010

    Thanks for your response!!

    I could try, if i could get an image.

    I can only describe it as a long thin piece of plastic that runs from the center of the fuser to the right side.

    On that bar is a lever which hits the paper as it feeds through to tell the printer paper is present. If that is broken or dislodged then you will get a solid jam or door error.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

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