Question about Gestetner - 6002 Digital Imaging System Copier

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Cannot print from Tray 1 in Gestetner 6002

Tray 1of our Gestetner 6002 is loaded with 8 1/2 x 11 paper. The red warning light is on the "Printer" button and the digital readout reads "Paper size and type are mismatched." The paper in Tray 1 is loaded the same way we have always loaded it, and Tray 1 was working properly yesterday.

We are still able to print from Tray 2.

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First make sure that the machine is reading/ seeing the paper size of the paper that is in the tray ( select tray 1 from the touch screen and see what the paper size reads). If the machine sees a different size then that in the tray, use the 'user tools' and change the paper for that tray. Also, go into your printer settings on/in your computer and make sure that the proper paper size is selected ( the size that is in the tray you want to print from). If the orientation of the paper size is different from the tray -- will not print and give you the error.

Posted on Jan 14, 2009

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Figure 8: Paper jam c00028328.gif 13.JJ.NT JAM IN TRAY 1

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