Question about Arris SURFboard SB5120 Modem
connection issues are very difficult for internet service providers to
trouble shoot. The first step in trouble shooing any Intermittent
connection problem is to look at the chain of equipment involved in flow
of data from the internet service provider to the end user. In most
homes the packets enter from the main cable line to the modem, than from the
modem to the router, and finally from the router to you computer. So
that means that the issue can be caused from the following equipment:
main cable line, splitter, modem, router, or the Ethernet / wireless
card of the PC. Since we know that the connection is being dropped at or before the modem I
recommend contacting the internet service provider and demand a service
call to swap the modem and check the pole. Your issue can be cause by some thing
as simple as a bad splitter in the home or some thing as complicated at
an issue at the pole. Most commonly this will turn out to be a bad modem.
I hope that information above has helped is some way.
If possible please rate this solution.
Posted on Sep 01, 2010
Testimonial: "Thanks for the input. I had reached the conclusion that you reached, but had hoped that there might be something else. "
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Posted on Jan 02, 2017
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