Question about Dell A960 All-In-One InkJet Printer

2 Answers

I do not have my installation cd and got a "new" (old) computer. It has list from which I can choose, but they have no Dell choices. It says to find out what printer is comparable and that I can choose that one from the list. I can't find which is comparable to the Dell AIO A960- can you help??!!

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  • 3 more comments 
  • Elizabeth Aug 27, 2010

    I already had tried installing the driver, and it still can't find the printer. I have also checked the wiring and the computer detects when I re-do the wires...any other suggestions

  • Elizabeth Aug 27, 2010

    Don't know if you got the last reply as when i typed it, this other box came up to reply to you...anyway, I had already tried installing that same driver and it doesnt do the trick. Do you have a list of comparable printers to the Dell A960? I do, as I said, have a list from which I can choose. I am amazed there is no Dell option, but there is not! Thanks.

  • Elizabeth Aug 27, 2010

    Did not hear back on my second question. My problem is not resolved. Please help!
    My second quesiton was that the driver is installed and it din't work.

  • Elizabeth Aug 27, 2010

    Great, detailed help... I'm not good enough on computers to have "obvious" steps to my solution be eliminated by someone who DOES know a lot about computers. The help was just what I needed. Thanks!

  • Elizabeth Aug 27, 2010

    Four thumbs up...

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2 Answers

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The computer is asking for the printer's drivers. Cancel the procedure you have done up to now, go at this link, select your operating system (Windows XP or Vista) and download the Dell official drivers for your printer. Run the file that you downloaded and follow the on screen guide.

In case of a problem or clarification, don't hesitate to post me a reply.
If you are satisfied, accept my solution. Please consider leaving a 4-thumbs rating; I'd appreciate it greatly.

Thanks and regards
Stelios
direct fixya link: http://www.fixya.com/users/technical114

Posted on Aug 27, 2010

  • Stelios
    Stelios Aug 27, 2010

    OK I've got your answers. Let me copy - paste for you from Dell official site the installation procedure (this has to be done after the downloading of the drivers file):

    Install
    1. Plug in the printer, hit cancel on all found new hardware
    screens that appear.
    2. Double-click the new icon on the desktop labeled R69636.EXE.
    3. The Self-Extracting window appears and prompts you to
    extract or unzip to C:\DELL\DRIVERS\R69636. Write down this path so
    the executable (I.e. Setup.exe) file can be found later.
    4. The Self-Extractor window appears.
    5. Click OK.
    6. After completing the file extraction, if the Self-Extractor
    window is still open, close it.
    7. Setup will start the setup.exe automatically.
    8. Follow the on-screen installation instructions.

    If setup.exe fails to run, or if you need to it run again.
    1. Click the Start button and then click Run.
    2. Type C:\DELL\DRIVERS\R69636 in the Open textbox and
    then click OK.
    3. Follow the on-screen installation instructions.


    Have you already done all the above steps? Did you get any error message at any stage? Did the above procedure finished but the printer is not installed correctly?

    Waiting clarification, don't hesitate to post.

    Thanks and regards
    Stelios
    direct fixya link:http://www.fixya.com/users/technical114

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Click here Click on above link then download driver for your printer.Then install in computer then it will work fine. Let me know if you need further assistance.Thanks for using FixYa.

Posted on Aug 27, 2010

  • Make sure your usb cable is working fine .Also download patch update from my first email solution link then install then check.
    Again full uninstall printer driver and usb drivers too.
    For tha right click on my computer icon then click on property then hardware->device manager.
    Then you can see all drivers list uninstall all usb drivers from there then it automatic install all usb drivers.Then reinstall printer driver then check.
    et me know if you need further assistance.Thanks for using FixYa.

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Posted on Jan 02, 2017

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