Question about Verizon Communications HTC SMT5800 Cell Phone - Silver

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Smt5800 my phone is frozen on windows mobile screen and i take out the battery and put it back in and it still goes right to it and stays there

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  • TIAC2K May 07, 2008

    I have same problem.  My phone will not power up past the Windows Mobile screen.  Verizon wants to send me a new phone but that does not help me replace the several hundred saved phone numbers.  Because I use an Apple computer the phone numbers are not synched up with my desktop computer.  I really need to find a way to gain access to my contacts so that they can be transferred to a new phone.  HELP!!!!

  • tseveright Sep 09, 2008

    my smt5800 is frozen on the smart mobility screen and it does nothing when i take the battery out, time to get a new phone?

  • Anonymous Sep 12, 2008

    My SMT5800 has the same phone. They have changed the phone once but now I am stuck with no phone on an island and needs to communicate with my family in Houston who are in the hurricane IKE range. This phone should not be sold by Verizon if they have configuration problems.

  • ssavino Oct 03, 2008

    Exactly the same as the others - my phone is frozen on the Windows screen. Verizon said that my data was not retrievable but they are sending me a new phone. I find it hard to believe that there isn't a way around this - seems like a software glitch - damn Microsoft.

  • Anonymous Oct 14, 2008

    Same thing, Freezes on Green Mobile screen and I have to take the battery out to shut it off.

  • Snyphone Oct 14, 2008

    SAme problem, Freezes on Green mobile screen and won't turn of until I take out the battery.

  • hab60 Oct 21, 2008

    Same problem, stuck on green Windows Mobile screen.
    Hard reset does not work. They are giving me a new phone.
    I had all my contacts saved. I'm investigating alternatives...

  • christychick Nov 14, 2008

    same problem. I am on my second smt5800!

  • NashvegasAud Jan 31, 2009

    out of the blue last night, my phone powered down, and then re-powered up, getting stuck on the Green Windows Mobile screen. I've tried EVERYTHING, I need to retain contacts though, this SUCKS. I am on my THIRD SMT5800 and have had issues with each one.

    Advice to those looking? Don't bother replacing- it will work for a few months and then stop. Replace with a different phone.

  • miguelge Mar 22, 2009

    the messaging icon does not open

  • nflaugh May 14, 2009

    I have th smt5800 and i have song ringtones on it set to play when i receive a text, but it continues to ring even after i reply to the text any suggestions



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Same thing happened to me. i went to verizon store and they were able to reset it. all my info was lost though.. i believe this is how they reset it. hold down the two buttons on top of touch pad. the ones above the red and green phone buttons. at the same time press and hols power button. this reset phone and i am able to make calls,again all my info is gone but i can use phone again. there sending me a new phone anyway, but it is helpful to know how to reset it.

Posted on Feb 26, 2009


Do a hard reset by holding both soft keys down while powering up...all your data will be erased though

Posted on Sep 25, 2008

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Well Verizon should be able to extract the address book from your current phoine to your new one at least that is what happened when I ditched my SMT5800 two days ago. Alll of my address book was moved over. Hope thishelps.

Posted on Jun 26, 2008

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