Question about HTC Hero Smartphone

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My HTC Hero is frozen, is there a way to take the battery out?

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Hi. Remove the battery cover then you can remove the battery. Here's how to remove the battery cover:

Posted on Aug 27, 2010

  • jt03360 Aug 27, 2010

    Thankyou, that would help but its the wrong HTC :) I have the Alltel one, not verizon

  • Liza Halbrook
    Liza Halbrook Aug 27, 2010

    Removing battery is the same no matter what telco you are using.



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How to so a hard reset on a htc hero

Please note that all data will be deleted from the HTC Hero as a result of this procedure. This process does NOT delete data stored on the microSD card. We recommend backing up all of your personal data before proceeding.
  1. Turn the power off. If your HTC Hero is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and release the Power button
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO
If you selected YES, all data including third-party applications will be deleted from the HTC Hero. Once the wipe is complete, the phone will reboot to its factory fresh state.

Oct 26, 2011 | HTC Cell Phones


HTC Hero Manual Download

Download HTC Hero Cell Phone Manual


Would you like to review the features of the HTC Hero cell phone?

Have you lost your HTC Hero cell phone Owners Manual?

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Follow this link (& click FREE) to download a pdf version of the HTC Hero cell phone documentation.

I hope that helps.

on Jul 03, 2010 | HTC Hero Smartphone

1 Answer

Was checking my email, clicked on a link to a web site, clicked on another link from there, clicked on back button twice, got back to my email message and the screen locked up! What to do?? please help ......

Frozen cell phone scenario #1 standard fix.
#1 power cycle phone - check for proper operation. If not - do:
#2 power down phone, then remove battery for 10 minutes
reinstall battery, power up phone, and re-check for proper operation. If not, do:
#3 contact customer service - just because your cell phone browser locked up (crashed) shouldn't
lock up the screen/user interface permanently...

Jul 04, 2011 | HTC Hero Smartphone

1 Answer

Htc hero is frozen and cannot get it to unfreeze

You can unfreeze your mobile by unlock codes and for unlock codes you can try from your provider or can get it from online providers..once i got unlock code from classicunlocking and got my mobile can too getting codes from them and get your mobile unlocked...but before that check whether unlock codes are available for your country and provider..

Jul 03, 2011 | HTC Hero Smartphone

1 Answer

Large red triangle shaped icon with an exclamation mark on the screen and I can't turn the phone off or on. Everything is frozen

Remove your battery, if possible. Let it alone for 10 minutes. Reinsert the battery. Anything? If not, you have done everything possible for you to do. Call your service provider for assistance.

Thanks for your question @

Jun 26, 2011 | HTC Hero Smartphone

1 Answer

My HTC Hero phone is frozen, it will not turn on.

you may contact the service provider...........

Oct 23, 2010 | HTC Hero Smartphone

1 Answer

My htc hero just froze and it says htc on the front screen what the do i do? i cant take the battery out

yes you can take the battery out and power it back on should restart unless there is another problem

Jul 04, 2010 | HTC Hero Smartphone

1 Answer

When i go to delete texts on my hero it freezes why?!

If you are trying to delete a lot of texts, your phone will actually be processes that command and deleting them. It might appear frozen, but be patient. Your phone will come back.

May 27, 2010 | HTC Hero Smartphone

1 Answer

Need to locate a white battery cover for the new HTC hero

To remove the back cover, first make sure the phone is turned off. Hold the device securely with the front facing down, then, with your thumb or finger, lift up the top of the back cover.

For more detailed steps and illustrations, you can download the Quick User Guide here:

Aug 29, 2009 | Cell Phones

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