We are hooked to a computer so that computer can answer faxes then we pick which ones we want to print. Right now, the computer answers but so does the fax machine and it automatically prints all faxes.
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Unfortunately you can't do that with any stand-alone answering machines. You'd need to manually activate the Fax when you hear the fax tones. What you can do is use an item like this: http://faxswitch.com/stick.html or this: http://www.usr.com/en/products/telephony-usr4000/ to route the calls to the Fax or the answering machine for you. The other option is to use a TAPI Voice/Fax Modem with your computer that supports telephony operations. Then you can use the computer to answer the fax calls and telephony software to add an answering machine to the computer. (This is one example: http://www.ventafax.com/ .)
I wish that I had better news for you.
(Note: I have a USB Voice/Fax Modem that claimed it would handle telephony operation after a firmware upgrade to the unit. It never learned how to correctly interpret the necessary codes. This may be a driver issue but I never resolved the problem. So my fax modem is still on Manual answer.)
You have to set the fax to at least one more ring than the answer machine. When the phone rings the fax wakes up and listens after the answer machine picks up, if it hears a fax it will take over and print the fax.
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
It is your phone answering machine that must pick up in three rings or less.
Therefore 4 is too much. I would not limit number for fax machine itself.
On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.
Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.
Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.