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Posted on Aug 27, 2010
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Top rack does not get clean - bottom rack does.

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  • KitchenAid Master 2,605 Answers
  • Posted on Aug 27, 2010
Anonymous
KitchenAid Master
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Joined: Sep 25, 2009
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Hello,

Welcome to FixYa,

Based on your description... I`d suspect a plugged or really dirty wash pump. It could ultimately be a worn out wash impeller/chopper assembly, but I'd certainly try my suggestions before considering that.

The place to start for that is to pull the pump filter, spray arm and check for food deposit, broken glass, undissolved detergent and general water deposit built up in the sump well.

The key is to get in there and clean it all out, I`ve attached a link at the bottom that will show you how to go about it, ( This will be applicable to most Whirlpool, Inglis, Kenmore, Kitchen-Aid, Jenn-Air )

When you`re finished run it through a test cycle and see how it goes. You may even want to run it empty with just a bowl of "white vinegar" on the top rack for a dishwasher bath.

Let me know how you make out and what you find.

macmarkus :)

http://www.youtube.com/watch?v=iRCCrEwrst8&NR=1

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1answer

My Kenmore QuietGuard bottom rack washes but the top rack not at all.The dishwasher is cleaned incl the sprayer arms & check sprayer arms are cleared to rotate it still doesn't clean. How to fix it?

it would be improbable that you put too tall an item on the top rack every time you wash, but it is also impossible to check without a see thru tub. Just make sure there are no tall items and maybe lower the top rack.
Some dishwashers have the top arm on the bottom of the rack and use a connection in the back when the rack is pushed in. If yours does make sure it isn't deformed and not making properly.
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Why doesn't the top rack of my dishwasher clean dishes?

the water tube may be clogged at the sprayer on the top of the basin. probably have to disassemble and clean

I’m happy to assist further over the phone at https://www.6ya.com/expert/howard_977676954994c5b2

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Dishes in the top rack not getting clean. Bottom rack is fine.

Your filter/chopper is clogged. You have to clean it out and that will restore water pressure to the top rack.
  1. Remove the bottom rack.
  2. Remove the top rack
  3. Remove bottom Spray arm (turn top nut clock wise)
  4. Take off the delivery tube by turning it clock wise over the heating element ( undo the two clips one at the back and one on top)
  5. Take out the screw for the top screen and remove top
  6. Take one screw out for chopper housing and remove
  7. Remove chopper and clean or replace chopper if broken
Reinstall all parts and test.
That should help please rate your experience. Thanks
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Only bottom rack cleans. Re-plumb or replace?

Do you have a garbage disposal? If I run mine while the dishwasher is running, dishes do NOT get clean!
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Top rack whisperquiet dishwasher no water

http://www.kitchenaid.com/assets/pdfs/product/ZUSECARE/8573754.pdf
I know this isnt the same model, they dont carry your manual as of yet. But it does have some suggestions to look at on page 17. I had the same problem and I looked really carefully and found my sprayer arm was blocked. I cleaned it out and havent had a problem with it again. I do check it regular now.
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Our GE Potscrubber 640 isn't cleaning the top rack items. They are neither cleaned nor rinsed. Does it have something to do with the "Rinse Dispenser" knob on the door? It's always been fully screwed in.

likely not .....the problem may be how you stack the dishes ....try doing a load with nothing on the bottom rack ....if the top rack items come clean then you may be stoping the water from reaching the top rack with the dishes on the bottom rack ....it's important to keep the center of the bottom rack free this is where the water comes from (on most models). to clean your upper rack .....have a close look at the inside of the machine to try and figure out where the water comes from ...it helps a lot to understand this ....good luck
Jul 25, 2009 • Dishwashers
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Top rack in Kenmore ultrawash not being cleaned

Check to make sure the upper wash arm is not plugged with debris. All Plates on the bottom rack and bowls on the top. Position the arm at 12 o'clock and check at the end of the cycle to see if it has moved positions.
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Kenmore Quiet3 not cleaning top rack, now stopped cleaning all

The problem is likely that the cutter/chopper filter is plugged. This reduces or eliminates water flow to the cleaning arms.
Solution:
Remove dish baskets
Remove bottom arm - Rotate the centre post until arm is free to be lifted out.
Remove conduit to top arm(s) - Remove 2 screws, one at top and one at back. Rotate whole conduit 45 deg right and lift off of centre post.
Remove bottom plastic assembly. - Remove 4 screws and lift off.
Remove cutter cap. - Remove 1 screw at front left. Lift off plastic cap. Remove cutter filter. It is on a spring loaded pin. Pull cutter blade foreword and lift filter disc straight up. Clean filter disc thoroughly
Reassemble!
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Only some cups on top rack are getting cleaned

It sounds as if you have some rollers missing on the bottom rack which lets the rack sit on the sprayer therefore not letting it spin. You should have 4 rollers on front and 2 on back of rack. If you are missing two on one side, take one from the other side until you can get some more. Just make sure you have a roller on all four sides of the rack
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Does not clean dishes on top rack

DG:

There is a rubber boot connecter in the back of the top rack which slips over a pipe coming up the back of the unit. This is how the water gets to the top rack. That boot is subject to rot and breaking. Check and see. It should be easy to replace, if you can get the part.
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