Question about Quantum ATL SuperLoader Ultrium Tape Drive

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Quantum Superloader remove jammed tape

I get the "jammed tape" error message and don't know how to get the tape out. The loader is not under warrenty and my client does not want to spend big bucks on this one.

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You have to disassemble the unit and remove the tape. Chances are it's stuck in the carousel (the round thing at the front that spins tapes and plugs them into the drive).

Posted on Jul 02, 2008

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Quantum superloader 3 drive error type


Hi Ulrike

I suspect that your backup software has "locked" the drive / library from the front panel.

This is why disconnecting / rebooting the library solves the issue.

If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.

If you are in the UK and are still having problems then click the link below and we will do what we can to help.

LTO Repair service UK Based All manufacturers of LTO drives repaired

Mar 10, 2014 | Tape Drives

1 Answer

I am getting a DRV PREV REMOVAL TYPE (46) message on display, every time I try and Inventory a tape or run Lable Media.


I have two of these Quantum SuperLoader 3 (with LTO3 drives) and one does keep giving me the same hassle. I haven't figured out how to fix this, but I've gotten past the error: disconnect the autoloader from the host computer (i.e. or stop rsm, mtx, or whatever controlling sofware you use), reboot the autoloader, get the tape out of the drive (e.g. move command from the autoloader's console or web interface), insert a cleaning tape (a few times), reconnect everything (i.e. start back up your controlling service).

Nov 29, 2010 | Quantum SuperLoader 3 LTO-3 Tape Drive

1 Answer

Hi I need to manually remove a tape from a quantum 3 superloader. The tape appears to be stuck in the drive


Hi Adrian

I would suggest sending it to www.tape-drive-repair.com for them to fix as once the tape has been removed you will still probably have the original fault that caused the tape to get stuck.

If you do try and remove the tape yourself be extremely careful as those drives are very easy to break the load mech and tape leader assy if you dont know exactly how to remove them.

Bear in mind the tape may not actually be stuck though!

Try powering off and on the loader with it disconnected from the server just in case it is your backup software not letting the drive eject the media as this is a common issue (where the software tells the drive it is using the tape (or hasnt finished with it) and stops the eject button from accidental operation)

Aug 17, 2009 | Quantum LTO-3 (BHWCXEY) LTO-3 Tape Drive

1 Answer

Elem Table Bad (2B) error


The element error usually points to the drive, the best thing is to do is run the full diagnostics for the drive, and see what other hardware codes you receive, if it still points to 2b, then it is either the drive or the solenoid of the magazine failing. If you have a two magazine setup, just reverse the other magazine and test it that way.

Apr 16, 2009 | Quantum SuperLoader 3 LTO-3 Tape Drive

2 Answers

Quantum superloader not showing in windows device manager


First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

Nov 13, 2008 | Quantum SuperLoader 3 LTO 2 Tape Drive

2 Answers

Loading Media


Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

Mar 05, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

1 Answer

ATL Superloader with LTO2 drive


The LTO family drives all support a tape-related diagnostic spec called TapeAlert, and if you use a software product that decodes it and can dump out all of the settings related to firmware, error logs, etc ... then I have no doubt it will provide root cause. Check out http://www.santools.com/smart/unix/manual (the code is also ported to windows. There are links for TapeAlert reporting) Or go to http://www.tapealert.org for info on the spec.

Feb 08, 2008 | Quantum ATL SuperLoader Ultrium Tape Drive

2 Answers

Getting error message "Bad element"


you have to open the bottom and turn the motor or gears , just be sure to turn the cartridge gears too to wind the tape back in

Jan 18, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

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