Question about Brother IntelliFAX 4750 Plain Paper Laser Fax

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When faxing a paper and the recipient receives the fax, their copy has a wide black lines down the side....if we make a copy, it has wide black lines down the side....we have replaced the drummer we've cleaned the corona and scanner glass (per the book)....and the same black wide lines show up....can you suggest a way of correcting this problem for us?

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FIRST I would check the scanner glass again you can test it by asking for a report to be printed..ie tx REPORT.. if this dowsnt have a line on it the problem is either the scanner glass or at worst the scanner unit it self.. I would double check the glass.. get a soft cloth and some glass cleaner on it and give the glass a good rub over. do you have the lines on incoming faxes .. if not the glass or scanner unit is the def area to be looking at, Luck A

Posted on Aug 27, 2010

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Leaving a wide black line in right hand side of transaction


Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine.
You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax.
Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.

Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.

Good luck!

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If you receive clear copies. Make a test copy. If it come out all black. Yes replace your fax . you have a bad scanner . cheaper to buy a new fax.

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if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.

hth,
razors

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Lift to open the document cover and use a soft cloth to clean the glass were documents are scanned.Also clean the white plate on the upper side of the scanner.You identify the scanner by observing the direction documents faces while faxing.The scanner reads the document.

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check the Scan glass where you put the original to fax, there should be a door to open and see a small strip of glass, clean it.

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try and make a copy how does it come out? if black the poblem is most likely the thin strip of glass, it's either dirty or not working

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