Question about Motorola Mobility MOTORIZR Z3 Cellular Phone

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My motorola Z3 screen just went white, i cant see anything but i can still receive calls ect. please help! i only bought it 6 months now

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Hi this is a very common problem with all flip and slide phones and even laptops and netbooks, the problem you are having is with the data ribbon that runs from the screen to the circuit board in the bottom half of the phone, what happens is that this thin ribbon has several single strand copper wires running through it, now when you open and close the phone this ribbon bends to keep the connection with the screen when you open and close the phone, now over time the copper wires get brittle then break causing the white screen that you are getting on your phone.

the ribbon should not have broke after 6 months so if you can take the phone back explain that you have spoken to a phone expert and he told you this should have lasted at least 12months and ask them if they will fix it for you for free.

if they dont then the part itself cost next to nothing to buy and its cheap to have fitted as it is such a common fault so if you have to pay for the repair take the phone to a small phone shop and not a big branded one as the bigger brands will charge alot more as they send the phones off to be fixed. but if you go to a small highstreet store thats owned by one person or even a market stall these should have the parts and should do the repair whilst you wait.

let me know how you get on or if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Posted on Aug 27, 2010

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