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Dvd555r won't load any disk - HP Computers & Internet

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  • redaddamm Aug 27, 2010

    Tried that solution weeks ago. must be motherboard. will replace disc drive. you really didn't help. foolish to spend $50 bucks when a new unit is about $70 bucks. Thanks anyway,,,,Adam

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Hi! Pleae try running a cd lens cleaner for the optical drive may be dirty causing it to fail on reading cds. If it still doesn't work, I believe that the dvd drive itself is faulty and needs replacement. Hope this helps and thank you for using FixYa!

Posted on Aug 28, 2010

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Hi


Thanks for using FixYa. It seems that the lens is unable to read discs. To start with try running a lens cleaning disc, if that does not work then you have to open the unit and clean the lens with a Q-tip dipped in alcohol. If still the issue is not resolved then the lens should be replaced however, replacing a lens will cost you around $75 and a new one will cost you around $50. Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on Aug 27, 2010

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Posted on Jan 02, 2017

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