Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

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My Passport Drive stopped working. It powers up but does not register on the laptop. Motor appears to work, but the head doesn't. All my data is on this drive.

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Posted on Jan 02, 2017

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SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

These WD Passport external drives are junk. This happened to two of mine, switched to Maxtor.

Posted on Sep 01, 2008

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Posted on Dec 12, 2008

etcrCustomPC
  • 61 Answers

SOURCE: WD Elements USB drive not recognized

Try going to Disk Management and see if they show up there.

  1. Click Start
  2. Right Click My Computer
  3. Click Manage
  4. Click Disk Management
If your computer is recognizing a mass storage device they should show up in disk management and you can just assign them a drive letter.

Posted on Sep 15, 2009

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  • 163 Answers

SOURCE: My western digital Passport 320Gb usb drive is not detected

Hi,

U need to update windows XP , USB drivers will be installed



Posted on Dec 29, 2009

KingDWS
  • 1606 Answers

SOURCE: its a western digital WD passport 750GB portable

Usually what has happened here is the usb interface has failed. The little hard drive with all your data is perfectly fine but the interface can no longer talk to the computer.

There are a couple of fixes. One is to send it in to WD who may or may not preserve your data. You can buy another passport and take the drive out and put it into the new drives enclosure. And third which is the way I've been fixing these is to go buy a usb drive enclosure. These start at $15 and up. Then you just take the drive out of your passport, plug it into the enclosure and you are back up and running.

This type of failure is common to all manufacturers.

The enclosure swap is something you can do yourself. The hardest bit is actually opening the case on the passport. Any computer shop should be able to do it for about $40 or less.

Posted on Sep 29, 2010

Testimonial: "Thanks for the help, will go and try one of the three solutions you have suggested"

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My western digital passport drive has the following issues. 1. when I play a movie it keeps stopping and starting like its streaming. then it will eventually freeze up. 2. I have tried several times to...


First, check your computer to make sure it is keeping up with the job. In Windows, open Task Manager (Control-Alt-Delete), click on Performance, and look for the CPU graph. If it is maxed out, or if the amount of memory in use is greater than the physical memory installed in the computer (using the internal hard drive for memory), the computer is having trouble keeping up with the workload. Quit any programs not needed for playing the movie, including those resident in the task bar. You may also need to do a scan for Trojan Horses stealing processor time. Add more physical memory if necessary and possible. In Mac OS X, open Activity Monitor and check the CPU and System Memory tabs.

There are at least three external hard drive models that meet your description, including one designed for playing movies (Passport AV). If you are running Windows, try the "Data Lifeguard Diagnostic for Windows" download for the Passport Essential to see what it finds. Save it and install it on your computer's internal drive, then use it to check the Passport unit.

If that doesn't fly, you may have to disassemble the Passport and install its hard drive as a second internal hard drive in a computer. Use a S.M.A.R.T. diagnostic program (Data Lifeguard, or one of the Linux equivalents) to inspect the drive's internal problem tracking registers. If the diagnostic program works on the Passport, but reports problems with the drive mechanism, that's your answer.

If the drive works properly inside a computer, but misbehaves in the Passport case, you have a problem with the cable, the USB interface, or the Passport's power supply.

Regarding the firmware updater: It is not for the plain-Jane Passport Essential model (WDMExx3200). The program should be saved and run from your computer's internal drive, not the targeted Passport drive (the drive can't do read operations while its firmware is being updated).

Oct 29, 2010 | Western Digital Passport 320GB External...

1 Answer

Please tell me what wrong with my WD passport, it work normal when i connected it to computer, but when it is connected to laptop, it does not work, it does not get any power (no light indicated). Thanks


USB ports carry electricity, as well as data.

While the USB ports on your desktop are OK, the USB ports on your laptop are not sending enough voltage/amperage to power your device.

There exist 'Y-cables' that connect to TWO USB ports on the laptop, and draw power from BOTH ports, to push more power to the device. Try such a cable.

Oct 28, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

I am using the passport essential 500gb on my macbook pro. I dont use time machine...i just backup files manually. I tried to transfer an item to the passport and it told me that it couldnt be moved...


i almost have the same problem, i bought the
Western Digital My Passport Essential 500GBfrom a week ago and i left the drve connected to the laptop and copying data from an old WD drive and after couple of hours i found an error appearing.......then i clecked okay and restarted the laptop and from then my
Western Digital My Passport Essential 500GBdoesn't appear in my computer drive list nor in the device manager.
i just cut my precious data from the other drive.

PLZ help

Mar 29, 2010 | Western Digital My Passport Essential...

1 Answer

My 1 TB portabe hard drive is not being detected by my laptop. It says device has malfuntioned. I tired installing the driver using tweak1 and it worked.. it has crashed again.


Although it is possible that the drive has indeed crashed, it may also be a power problem. This is a common problem among passport drives and especially with laptops. If it is at all possible, try connecting the drive to a desktop PC (to a USB port at the back as this generates the most power) and make sure you use the original short USB cable provided. If the drive works on these terms, you should call WD and request a USB Y cable, which will solve your problem and they will send it free of charge. If it doesn't work, I would suggest testing the drive with their diagnostics software (data lifeguard diagnostics - Link can be found at the bottom of this post). This will only work if your laptop registers that there has been a device connected, which it does according to your description. Any errors can be found in their FAQ knowledge base, or you could call them about the error if any.

Win DLG diagnostics software:
http://support.wdc.com/product/download.asp?groupid=203&sid=3&lang=en

Hope this solves your problem!

Jan 23, 2010 | Western Digital Passport 120GB External...

1 Answer

I have a Western Digital wd1600u017 and it stop appearing in my computer. I see its working properly in the device manager but does not show in disk managment. Any ideas


Have you tried another usb cable? Could be the logic board went on the Passport. Perhaps try using a different machine and see if it works.. If not you may have to try removing the hdd and hook it up as a secondary drive on your machine to access the data.

Nov 05, 2009 | Western Digital Passport WDXML800UE...

1 Answer

WD Passport not recognized


I added my WD Passport 80 GB it was seen in My Computer one day then i tried it again and it doesn't appear it on (humming and the blue lights on to) but still no WD Passport (F:\Removable disk) please help

Jun 18, 2009 | Western Digital Passport WDXML800UE...

1 Answer

I have a WD Passport drive that I want to use through a Targus mini USB hub. The Passport drive has power, but it will not install through the hub. Apparently wants a driver and apparently they don't have...


Hi,

The reason your full sized drive works fine and the passport doesn't is that the full sized drive has it's own power supply and only uses the USB for data transfer. The Passport drive requires much more power from the USB to spin up, so, if you want to run it through the USB hub at the very least you will need to replace the USB hub with a powered one.

As for a driver, you don't need one to use the passport on XP that's why you can't find one but the Passport does require a dedicated port(2 for Amperage on some systems) or will need to be plugged into a powered hub or it simply won't get enough juice to fire up. That is the reason it won't show up.

In short, buy a powered hub, or plug it in direct. Nothing else is likely to work.


Hope this helps figure it out

Chris

May 07, 2009 | Western Digital Passport 320GB External...

3 Answers

Notebook does not recognize My Book / Western Digital hard drive


Hi,

Hi,Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.

Solution 1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, see How can I replace a product under warranty?


Now!
Solution 2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, please see How to test a drive for problems using Windows Data Lifeguard Diagnostics
If the software reports an error for the drive, please see Data Lifeguard Tools 11 Error Codes for a list of error codes and what they mean.

If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again.

For Windows XP please see How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003

IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.

Good Luck

Mark

Nov 23, 2008 | Western Digital My Book Essential Edition...

1 Answer

WD Passport Drive Lights Up But Compu Does Not Find the Drive


Does your drive make any unusual sounds like any of these: http://datacent.com/hard_drive_sounds.php ?
If yes then you got a problem - it's something mechanical with the heads.
If it sounds normal or doesn't spin up at all - try to connect it to another computer and if still no go - remove the internal drive from enclosure and connect directly to PC via SATA port.

Sep 29, 2008 | Western Digital Caviar SE WD1600AAJS 160...

2 Answers

My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

Sep 09, 2008 | Western Digital Passport WDXML800UE...

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