Question about Canon imageRUNNER C3200 Copier

5 Answers

Re: canon ir3100cn E000020-0081

Hi
We bought a used ir3100cn from the UK and shipped it to our home country. before shipping it we have tested the copier by making around 1000 colour copies (total copies+print counr 67k). However after the shippemnt, copier glass was broken and then we got a E000225-0001 code. then we replaced the glass error code gone but we got another one.

now we getting E000020-0081. we cleaned the toner area, but still we getting it. i would be greatful if you give some assistant to solve this problem as in our country not easy to find a expert on these copiers.
Thanks
Eeel

Posted by on

  • jeff heightchew
    jeff heightchew May 11, 2010

    Hello Eeel,

    I heve been a field engineer working on Canon copiers for over 20 years. But there was a gap in my exposure to Canon equipment while I helped roll out our company's newly aquired RICOH product line. The ir3100 fell in this gap area. I went to the Canon technical support site and despite the fact I am not trained on that device, apparently my previous training and new training since that machine provides me with the credentials to view the technical information for this machine. Canon is extremely anal when it comes to allowing their tecnical information to be viewed. I was trained on their newest 105 copy a minute machine and denied access to human support or documentation on a 16 copy a minute machine recently. Anyway,I am no expert on the 3100 but I can explain and describe the meaning of the error codes The E225 meant that the scanner (the system that illuminates and moves (scans) across the document ) was moving at uneven or varying speeds. This could have been caused by shards of the broken glass interfering with the smooth and constant operation of this assembly. The manual says to loosen the scan motor and re-tension it as the assumed normal wear problem is that the belt that provides drive between the motor and the scanning assembly may have stretched. It fact they suggest replacing the belt (XF24606740). But I would assume it was a function of the the platen glass being broken and debris causing uneven speed. Next the E20-81. Since you probably don't get toner in your ears as often as I do this may be a challenge. There is a sensor that emits light to generate a reflection from the drum in order to measure the drums sensitivity and test patches of color as the machine calibrates itself to determine the optimum copy quality. It looks at the drum when its completely image free (blank area of document to minimize background) and each color to determine what adjustments need to be made for optimum density and clarity. If the light emitting diode has a haze of dust(toner) over it then the values it reads will be skewed and in your case out of range for adjustment(E20-81) This typically happens if machine has not been vacuumed/cleaned in a long time or if it is moved which tends to dislodge any garbage that had been innocently lying around until it was josteled loose. I dont have a manual for this machine that will tell me precisely when this sensor is located and the procedure to optimally access it. I can only say that a good vacuuming of the core of the machine would be the firtst step. To what degree you can access this sensor (which is called PS23 .part # FH77629000) without disassembly of some or the core of the machine I cannot tell you intelligently. I am sorry I could not be of more help. I hope I helped a little .Good luck

×

5 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 47 Answers

I just spent 20 min typing a detailed post why the e225 is already fixed and the e020-0081 is common and means the drumm patch sensor is dirty and then the web site erased it. Grr.

The drum patch sensor shines down at about the 11 o'clock position halfway down the drum. Remove the drum taking care not to scratch it or the transfer belt and clean the sensor window.

If the problem re-occurs then you may need new developer units.

Posted on May 30, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 3 Answers

How do i change the language to english canon ir3100cn

Posted on May 01, 2011

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 16 Answers

1) Kindly remove the replaced glass, try to remove any pieces of the glass around the moving objects and then fix the glass back.

2) Try to On the machine when you remove the glass to see if it will return back to the former code, then if it returns to the former code without the glass you bought new. You need to pass an order for new class from the manufactured company either in UK or in your country.

Posted on May 08, 2008

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers

E020-081...
Dirty Drum patch sensor OR the drum has reached 100% of it's life.
iRC3100 drums NEVER go past 100%...once they reach that magic figure in the counters then it's time for a drum replacement.
If you know how to access service mode then check under:
COPIER>DENS>P-SENS-P and make sure that the figure is around the 500 mark...if it's below say,250 then that indicates that the drum patch sensor is having trouble reading correctly and may either need cleaning or a new drum unit.

Posted on Jul 22, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Canon Expert
  • 287 Answers

Hello Eeel,
I would have sworn I had already made a post to help you out. I must have messed up and I am sorry. The E-225 was indeed a result of the broken glass. The error means that the speed of the C.I.S. (contact imaging sensor) was unstable. The broken glass would account for the scanner speed instability. I am sure you have carefully cleaned the rails the scanner rides on and made sure that there is no debri that might impair the drive system( drive belt,motor etc...). Then you got the E 20-81 code. I have to go by a 3200/3220 manual and the common denominator is that the inside of the machine is dirty and the copier cant properly calibrate the colors. Here is the wierd part. The last 4 digits of the erreor code are critical. The first two digits, of the four, tell which drum/developer unit has failed and the last two digits further describe the failure. The manual starts with 01 as yellow,02 is magenta,03 is cyan,04 is black. You have indicated 00, as in 0081. "81" is an abnomal reading of one of the drums, but the 00 does not make sense .I wish I could be of more help. Take care. >>>>>SPINAL>>>>

Posted on May 20, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I trace a package bought on e bay


You may have received tracking information in an email. You can use this information to check the shipping status of your item on the shipping company's website.
You can also check the shipping status of your item from My eBay.
To check the shipping status of your item from My eBay:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.
  2. Click the Purchase History link on the left side of the page.
  3. Locate the item in the list. If the seller printed the shipping label using eBay or PayPal, or entered a tracking number for an item, you'll see the tracking number under the item title. Click the tracking number to see the package's shipping status.

Sep 29, 2014 | Printers & Copiers

2 Answers

I have a photosmart printer, bought in England, which requires HP 363 cartridges. Whilst in USA in June I enquired at a computer supplies store if they sold these. The assistant looked it up on the HP...


Hi there
I have just done exactly the same thing - a Uk printer but now in the USA - were you able to resolve or is the only solution to buy a new printer or get cartridges shipped from the UK. Its ridiculous.
have you found a better solution??
Helen






Oct 14, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

I have an HP color laserjet 2840 and just replace the drum not long ago, maybe back in the spring, and changed all the colour cartridges in the summer, now it's saying to replace the drum again, the...


The HP Color Laserjet 2840 Is a Very Good Reliable Printer. I'm curious if you are buying American made components or cheap components from some thrid world country sold at ahuge retailer. They really should stand behind their laser drums, but if they don't then shop over at www.officeinks.com or www.wowsuperdeal.com and Purchase American Made Toner Cartridges and Laser Drums. Office Inks has a 1 year satisfaction and quality guarantee and free return shipping if their ink, toner, drums, ribbons etc, don't make you happy. Only Ships USA Though.

Oct 15, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP Print cartridges are unrecognised


Hi,

I understand your concern, the cause for this problem is you are trying to install the cartidges which belongs to different zone. This is due to regionalization of the cartridges. As you have bought the printer from UK you should get the cartridges from that zone only.

Click here to know which zone UK belongs and which cartridge is compatible with your printer. From the link you can find UK belongs to zone 2 and New zealand belongs to zone 1. So return the uncompatible cartridges and replace it with zone 2 cartridges.

May 23, 2009 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Canon ir3100cn


check your itb home position, are you sure for that error # e0072? maybe e0070

May 21, 2009 | Canon imageRUNNER C3200 Copier

1 Answer

Can I print "Black only on the Epson BX 300 F ?


Since the printer insists on having all 4 cartridges (non-empty) fitted before it will print anything, the only recourse to fitting new cartridges is to fool the printer into thinking your empty magenta cartridge has ink in it. You can do this by using a cartridge resetting tool to reset the magenta cartridge chip so it reads "full". A resetter tool can be obtained from e-bay very cheaply (£4 or less). You will find sellers who ship worldwide on E-Bay UK.

Be aware though, that if you forget to select monochrome printing, the colour ink is also used in black printing - and printing with a "dry" cartridge can damage the print head. You can guard against this by filling your magenta cartridge with distilled water.

You will also find sellers of magenta cartridges (and the others of course) on E-Bay UK who ship worldwide.

Feb 25, 2009 | Epson Stylus C86 InkJet Printer

1 Answer

Cartridge is not intended for use in this printer


Under the setup menu, then under preferences, there's an item where you can change the language & country. I don't know if that will have any affect on the cartridge selection though.

Feb 29, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Wrong colour cartridges


Did you try the genuine HP cartridge? Maybe you should try first the original Ink Cartridge.

Nov 15, 2007 | HP Color LaserJet 4650DTN Printer

Not finding what you are looking for?
Canon imageRUNNER C3200 Copier Logo

5,357 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

old marine
old marine

Level 3 Expert

1461 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...