Question about Canon imageRUNNER C3200 Copier

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Re: canon ir3100cn E000020-0081

We bought a used ir3100cn from the UK and shipped it to our home country. before shipping it we have tested the copier by making around 1000 colour copies (total copies+print counr 67k). However after the shippemnt, copier glass was broken and then we got a E000225-0001 code. then we replaced the glass error code gone but we got another one.

now we getting E000020-0081. we cleaned the toner area, but still we getting it. i would be greatful if you give some assistant to solve this problem as in our country not easy to find a expert on these copiers.

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  • jeff heightchew
    jeff heightchew May 11, 2010

    Hello Eeel,

    I heve been a field engineer working on Canon copiers for over 20 years. But there was a gap in my exposure to Canon equipment while I helped roll out our company's newly aquired RICOH product line. The ir3100 fell in this gap area. I went to the Canon technical support site and despite the fact I am not trained on that device, apparently my previous training and new training since that machine provides me with the credentials to view the technical information for this machine. Canon is extremely anal when it comes to allowing their tecnical information to be viewed. I was trained on their newest 105 copy a minute machine and denied access to human support or documentation on a 16 copy a minute machine recently. Anyway,I am no expert on the 3100 but I can explain and describe the meaning of the error codes The E225 meant that the scanner (the system that illuminates and moves (scans) across the document ) was moving at uneven or varying speeds. This could have been caused by shards of the broken glass interfering with the smooth and constant operation of this assembly. The manual says to loosen the scan motor and re-tension it as the assumed normal wear problem is that the belt that provides drive between the motor and the scanning assembly may have stretched. It fact they suggest replacing the belt (XF24606740). But I would assume it was a function of the the platen glass being broken and debris causing uneven speed. Next the E20-81. Since you probably don't get toner in your ears as often as I do this may be a challenge. There is a sensor that emits light to generate a reflection from the drum in order to measure the drums sensitivity and test patches of color as the machine calibrates itself to determine the optimum copy quality. It looks at the drum when its completely image free (blank area of document to minimize background) and each color to determine what adjustments need to be made for optimum density and clarity. If the light emitting diode has a haze of dust(toner) over it then the values it reads will be skewed and in your case out of range for adjustment(E20-81) This typically happens if machine has not been vacuumed/cleaned in a long time or if it is moved which tends to dislodge any garbage that had been innocently lying around until it was josteled loose. I dont have a manual for this machine that will tell me precisely when this sensor is located and the procedure to optimally access it. I can only say that a good vacuuming of the core of the machine would be the firtst step. To what degree you can access this sensor (which is called PS23 .part # FH77629000) without disassembly of some or the core of the machine I cannot tell you intelligently. I am sorry I could not be of more help. I hope I helped a little .Good luck


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I just spent 20 min typing a detailed post why the e225 is already fixed and the e020-0081 is common and means the drumm patch sensor is dirty and then the web site erased it. Grr.

The drum patch sensor shines down at about the 11 o'clock position halfway down the drum. Remove the drum taking care not to scratch it or the transfer belt and clean the sensor window.

If the problem re-occurs then you may need new developer units.

Posted on May 30, 2008

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How do i change the language to english canon ir3100cn

Posted on May 01, 2011

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1) Kindly remove the replaced glass, try to remove any pieces of the glass around the moving objects and then fix the glass back.

2) Try to On the machine when you remove the glass to see if it will return back to the former code, then if it returns to the former code without the glass you bought new. You need to pass an order for new class from the manufactured company either in UK or in your country.

Posted on May 08, 2008

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Dirty Drum patch sensor OR the drum has reached 100% of it's life.
iRC3100 drums NEVER go past 100%...once they reach that magic figure in the counters then it's time for a drum replacement.
If you know how to access service mode then check under:
COPIER>DENS>P-SENS-P and make sure that the figure is around the 500 mark...if it's below say,250 then that indicates that the drum patch sensor is having trouble reading correctly and may either need cleaning or a new drum unit.

Posted on Jul 22, 2008

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Hello Eeel,
I would have sworn I had already made a post to help you out. I must have messed up and I am sorry. The E-225 was indeed a result of the broken glass. The error means that the speed of the C.I.S. (contact imaging sensor) was unstable. The broken glass would account for the scanner speed instability. I am sure you have carefully cleaned the rails the scanner rides on and made sure that there is no debri that might impair the drive system( drive belt,motor etc...). Then you got the E 20-81 code. I have to go by a 3200/3220 manual and the common denominator is that the inside of the machine is dirty and the copier cant properly calibrate the colors. Here is the wierd part. The last 4 digits of the erreor code are critical. The first two digits, of the four, tell which drum/developer unit has failed and the last two digits further describe the failure. The manual starts with 01 as yellow,02 is magenta,03 is cyan,04 is black. You have indicated 00, as in 0081. "81" is an abnomal reading of one of the drums, but the 00 does not make sense .I wish I could be of more help. Take care. >>>>>SPINAL>>>>

Posted on May 20, 2008

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