Question about Cisco 7960 IP Phone

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I have Cisco 7060 phone and using corded Plantronics headset plugged in to the headset port. I experience problem that speakerphone has priority over the headset. When I enter the phone number on keypad and press soft key “dial” the speakerphone goes on by default. When I place the phone call via Microsoft Outlook Contacts dialer: the speakerphone activates instead of headset, so I need to press headset button in order to activate a headset. Is there a way to make headset priority over the speakerphone?

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There is, but these settings are setup in Call Manager, or Call Manager Express. I would see your systems admin to set the default priorities.

Posted on Aug 27, 2010

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Posted on Jan 02, 2017

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1 Answer

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