Thankyou for looking at my problem. I got rid of the closed captioning, but now I have frozen the picture- still with the 4 small boxes, and have no sound. I know---I know nothing about the remote and the book is very unhelpful.
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Captions are in the closed caption menu, either the one in the set OR IN A BOX IF CONNECTED TO THE SET--EITHER PLACE IS POSSIBLE---and if you cannot turn off as you do not have the remote you may be out of luck....
Ok, if the video is present around the outside of the black box you have a problem with close captioning. It is stuck in either Text 3 or Text 4 mode. The options for close captioning are CC1, CC2, Text 1, Text 2, Text 3 and Text 4 and of course OFF. Apparently the close captioning is stuck on or is not being properly shut off. Better read the owners manual to see if you are missing a step when turning off close caption.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!