Thankyou for looking at my problem. I got rid of the closed captioning, but now I have frozen the picture- still with the 4 small boxes, and have no sound. I know---I know nothing about the remote and the book is very unhelpful.
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Closed Caption Use this function to display the Closed Captioning text onscreen (when included in a bro a d c a s t ) . P ress the ME N U b u t t o n To CLOSED CAPTION To operate To select Caption, Text, or Off. To CAPTION or TEXT To select a caption or text channel To FINISH To save setting and exit
I have heard complaints from some of my customers, “There is a black/gray box on my television, but I can still see the picture around the edges”. This happens to all of us and is a common symptom and can be fixed very easily. If you have a black/grey box in the picture, on the older sets they would be perfectly centered on the screen, but, on some of the newer sets the black/grey box can be in different places and can be different sizes on different sets. Most likely the Text mode is on in the Closed Caption menu. The way you can test if it is in Closed Caption Text mode, when you change the channels, the black/ gray box will not appear right away but it will take some time to show back up. This is a very good indication that the Closed Caption “Text” mode is turned on for your television. It just needs to be turned off. To turn off the closed caption go into your menu and turn off closed caption (CC). This will vary from manufacture to manufacture; it should be in the options menu. I have seen on some sets like Mitsubishi puts it under the Video adjustments button. So you may have to look around for it. You may even have a CC button on your remote, which will make it much easier. Just press the CC button until the display indicates that CC it is off. I hope that this tip helps you and that you enjoy your televisions for years to come. Thanks for using FixYa asnowman
This sounds like the text function is turned on in the closed captioning part of the menu. If the remote has a separate captioning button press that until captioning and text are off. Otherwise the caption/text settings are in the customer menu. Go into the menu to the captioning options & shut captioning/text off and see if this corrects your problem.
Check your closed-caption settings and make sure you have captioning turned off. You probably have it set for "text" mode now, and this causes the black box on some channels and programs. The TV is clearing the area where the text would be displayed, but there's no text. Most TV remotes have a single button to access caption settings, and it's easy to change the settings without knowing it. Then you're stuck with the mysterious black box.
If you mean that you get a black box, with a little of the picture visible around the edges, then your closed captions are on and set to TEXT. This puts a black box on the screen about 10 seconds after changing the channel. Go into the menu and turn off the closed captions and the picture will be back to normal.