Question about Philips GoGear HDD6330 MP3 Player

3 Answers

Actually a HDD6320

I was getting a problem that when copying discs to the gogear, the same on was going on 2 or 3 times instead of saying "Already on device". I deleted all track through WMP11, uninstalled then reinstalled the software. I then recooected the GoGear but my laptop doesn't recognise it anymore.

Help !

I just bought my wife a Creative Zen at the weekend and it connects with no problems atall.

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  • Anonymous Jan 24, 2009

    my PC no longer recognize my philips GoGear HDD6320 30GB,I do know what to do ,Please help me.i have the latest FW version 2.4

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3 Answers

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Try JRiver media player, it worked for me, too much faffing on the wmp,

Posted on Feb 24, 2012

  • tony_mclees
    tony_mclees Feb 24, 2012

    Try JRiver media player, it worked for me, too much faffing on the wmp,

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Player show no connection icon on-screen. Also PC do not take any action when GoGear is plug in.

Posted on Jan 24, 2009

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The HDD6320 is not compatible with Windows Media Player 11.
You will need to uninstall Media Player 11, to roll back to version 10.

Also, it is not compatible with Windows Vista.

If you haven't already, install the Philips Device Manager from the product CD.

Connect the HDD6320 to the mains and PC.

Select the repair/restore option and follow the on-screen prompts.

If the HDD6320 is still not recognised, let me know if the player shows the connection icon on-screen, and I'll try to help further.

Posted on May 06, 2008

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Posted on Jan 02, 2017

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1 Answer

My gogear is frozen. One song ended and before the next one started it froze and it has been like this for several hours. It doesn't respond to any of teh buttons being pushed


Try doing a soft reset. 1. Press and hold the Power on/off key and the volume + key for a couple of seconds. 2. Then switch on the GoGear using the Power on/off key. Note: Your songs and data will not be lost or corrupted by a soft reset. Update your players firmware to the latest version to reduce the chance of future hang-ups. (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=NZ&slg=ENG&cat=MP3_PLAYERS_CA&sct=HDD_AUDIO_JUKEBOX_SU&session=20090608204052_67.190.4.112&grp=PORTABLE_ENTERTAINMENT_GR&ctn=HDD6320/01&mid=Link_Software&hlt=Link_Software)

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With the SA4010, it is sensitive to downloading large amounts of information all at once. As painful as this might be, try downloading one song at a time.

If this is a problem that didn't exist before, try resetting the player once by re-inserting the battery. If single song downloads fail, and this is a new problem Repair the device (WARNING: this will delete all songs off your player):
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
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3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the play/pausebutton and continue to hold it as you reconnect the GoGear to the computer; after holding the play/pause button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the play/pause button); after the repair is successfully complete, your GoGear will be good as new.

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Try to convert them to you local disc first and then move them to the gogear. This is what I do with media converter for philips.
Instead of choosing current device choose folder. When converted try to view the movie first with your media player. The gogear apears as a dics when you browse my computer and you can then copy/move the files to the appropriate folder on it. Make sure that movies, pictures and mp3 files are in the right folder on the gogear.

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Phillips GoGearsa3124


Philips GoGear will not accept iTunes tracks, because the songs are in AAC format instead of Mp3 or WMA. Get an AAC to WMA converter.

Quick Start Guide is available at www.usasupport.philips.com

Bailman, Try running the installation CD or grabbing the software for the GoGear from the Philips website. If you have already done that, then follow the FAQ instructions for Player is not recognized by PC on FAQ of Philips website. Otherwise, perform Repair (warning - this will delete all songs from your computer):
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

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