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Just go to
select your country,
select 'Download drivers and software '
type in your model, ie 'Photosmart 3310'
select the exact model from the results,
choose your OS,
the printer should have software installed enabling you to opt, for a printer-ink cartridge change.
If the cartridge has a chip fitted, it may be discharged.
The chip is supposed to be charged up, for the printer to recognise the newly installed cartridge.
view your settings in control panel/printer/properties to see what options you have available.
Toi uninstallthe old driver,
1.) ensure your printer is connected to the computer and its powered on
2.) click start, right click mycomputer, click properties
3.) click hardware tab, then click device manager
4.) click view then show hidden devices
5.) the printer will show up on the left in the tree view,
6.) right click it and click uninstall
7.) immidately unplug your printer
8.) restart and install new driver..
9.) when it ask your to plug your printer in then do so..
10.) sigh of relief