Question about Cell Phones

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I have a LG Cookie KP500 that has been working for 2 months. Now all of a sudden I can't make calls as the message 'Service Unavailable' pops up. However, I can receive calls and I can send text messages to other cellphones, as well as receive them. What can be done to fix this problem?

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  • shellbz Aug 27, 2010

    How do I get LG to reinstall the software? Will I be charged for it? I bought this from Amazon 2 months ago and I don't live in the U.S. Is there no other way to deal with this problem other than to have LG reinstall the software?

  • shellbz Aug 27, 2010

    Since posting my question, I've solved my own problem. And it is not reinstalling the software. The 'line' was set to Line 2 instead of Line 1. When I switched it back to Line 1, it works perfectly.

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This error could be due to two reasons. The services are blocked from your providers end. Kindly make a call to your phone service provider from a different phone with the same companies sim. Let them know your blocked phone number and ask them to restart your outgoing call services.
You might have by mistake activated call barring services on your phone for outgoing calls. Go to the calls settings and re-activate the outgoing calls.

Posted on Aug 28, 2010

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Primarily call up your serrvice provider and check if there is any issues with your account or if there is curbs attached for non complaince. If so get the papers in order to allow you make calls.
However if there is no issues with the service provider then check the SIM with another phone to confirm the SIM.
If OK remove your memory card to check just in case the phone is hanging up specially due to any virus.
If the fault stays then it is possible that the phone software has encountered an issue which might need a reinstallation.
Prior to this you can reset the phone to the default factory settings.check if there is any moisture in pads or the main board, maybe warm it up if you suspect.
If none of these helps get the software reinstalled.

Posted on Aug 27, 2010

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  • Cell Phones Expert
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Please get the firmware reinstalled from LG Service Center. This seems to be a SW problem as rest of the phone seems to be working alright.

Posted on Aug 26, 2010

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