Question about TalkSwitch CT.TS001.124001.US Full-Featured PBX Telephone System

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Talkwitch 240VS and TS400 phone

I have caller ID and when a phone call comes through I can see the number but talkswitch adds 1 in front of the number and therefore I am unable to store these numbers or ring the people directly back.... can anyone help please.

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To setup the phone to automatically insert your external dial group (usually '0') before numbers, so you can save them in your phone book, and make calls from your missed / received call logs, you should check the TS400 manual.
For the TS350i you do this 1) press transfer/menu button 2) Press 4 - Call preferences menu 3) Press 8 - Access Code Prefix 4) Enter the number you use for outgoing calls (usually 0) 5) Press OK

Posted on Jul 27, 2010

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Caller ID
If you subscribe to caller ID service, information about each caller appears after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the telephone number has more that 15 digits, only the last 15 digits appear. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log. Review a caller ID log entry Press CID when the phone is not in use. Scroll to browse through the caller ID log. When the desired entry appears: Press repeatedly to show different dialing options. Press 1 repeatedly if you need to add or remove 1 in front of the phone number. Press or to dial the displayed number. Dial a caller ID log entry When the desired entry appears, press or to dial. 1. 2. 1. 2. 3. 4. 1. 2. 3. • 1. 2. • • 3. • Save a caller ID log entry to the phonebook When the desired caller ID log entry displays, press SELECT. 2. Scroll to To Phonebook then press SELECT. 3. Use the dialing keys to modify the number, and then press SELECT. 4. Use the dialing keys to modify the name, and then press SELECT to save. Delete a caller ID log entry When the desired caller ID log entry displays, press DELETE. Delete all caller ID log entries Press MENU when the phone is not in use. Scroll to Caller ID log and then press SELECT. Scroll to Delete all and then press SELECT twice.
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If you subscribe to caller ID service, you can set the telephone to block unknown calls and certain undesired calls. The call block list stores up to 20 entries. Block unknown calls Press MENU when the phone is not in use. Scroll to Call block, and then press SELECT. Scroll to Calls w/o num, and then press SELECT. Scroll to choose Not block or Block, and then press SELECT. Add a call block list entry 1. Press MENU when the phone is not in use. 2. Scroll to Call block, and then press SELECT. 3. Scroll to Block list, and then press SELECT. 4. Scroll to Add new entry, and then press SELECT. 5. Enter the number. • Use the dialing keys to enter the number (up to 30 digits). 6. Press SELECT to move to the name. 7. Use the dialing keys to enter the name (up to 15 characters). Additional key presses show other characters of that particular key. 8. Press SELECT to save. 1. • • 1. 2. 3. 4. Review call block list Press MENU when the phone is not in use. Scroll to Call block, and then press SELECT. Scroll to Block list, and then press SELECT. Press SELECT to choose Review. Edit a call block list entry When the desired entry displays, press SELECT. Use the dialing keys to edit the number, and then press SELECT. Use the dialing keys to edit the name, and then press SELECT to save. Save a caller ID log entry to call block list 1. When the desired caller ID log entry displays, press SELECT. 2. Scroll to To Call block then press SELECT. 3. Use the dialing keys to modify the number, and then press SELECT. 4. Use the dialing keys to modify the name, and then press SELECT to save. Delete a call block list entry When the desired call block list entry displays, press DELETE.

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