Hello Mp3 Doctor! My go gear won't turn on after being accidentally dropped last week. However, when I plug it in with a usb cable, it turns on and I can use it, but its not much good when I need to leave the house. I saw your reply to someone about holding the volume + button etc, but when I did that, it asked for the installation cd to be put in, and I have no idea where that could be. Are there any other solutions you could give me for this?
Ok, i went to plug in my headphones, and the mp3, froze so i hit the reset button like i always do when it freezes, but this time it wouldnt turn back on, and the computer stopped reading it, so i dont no wat to do.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Make sure the USB cable is plugged in firmly, all the way on both ends. If it still does not charge, try using a different USB port on the computer or laptop. If that fails to solve the problem then get a new USB cable.
If none of the above solves your problem then your device is defective.
The MP3 player is charged using the USB cable and connecting it to a computer.
The other way of charging a MP3 player is to get a mains adapter with a USB socket. These chargers produce 5 volts and you just plug the USB cable from the MP3 player into the adapter.
These adapters are available at a computer or electronics shop or on the Internet.
Make sure the hold/lock switch wasn't accidentally activated.
If it is freezing, update the firmware. Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Update" tab -Tha Mp3 Doctor
Let it sit and dry for a week without trying to turn it on or charge. After that, plug it in to charge and then try to turn it on. It may still function, but there are no guarantees. Water is the quickest way to kill any electronic.
Test another USB port on your computer, and see if you get the same result. If you get the same result, the USB cable may be faulty.
Here is a test you can do to see if the problem really is the USB cable, or if it is something else: Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
Connect the Go Gear to the computer
Double-click on My Computer
Double-click the icon of the Philips
Double-click the Music folder
Create a new temporary fodler on your desktop or some other location on your computer.
Start dragging and dropping from the Philips music fodler to the new temporary folder.