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Printer Dell MFP 3115 CN we had a problem and service Tag = 511VNC1 we have a service order 818 218 022 The cost of fixing the unit is over 800.00 ? Can you advise if we buy a new printer like the Dell 1235CN can we use the cartridges from the 3115CN ? Or any other printer what can use the cartidges we have 4 left and are told we cannnot return the 4 toners. What is the best solution?

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  • pemcoacc Aug 26, 2010

    Do we purchase a new printer as best solution or get it fixed, with shipping cost etc.
    what do you suggest is best printing solution.



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The Dell 1235CN is from the same category of CD laser printer from Dell ..and the ink cartridges will fit ...cause they have some standards the tip, laser...etc..but those 2 printers are in the same category ..being both CN and laser will be a little slower but the price is just under 300 what make it a good choice facing the 800 that you should have payed for to end up with a refurbished one ..
take a look here ..

Posted on Aug 27, 2010


The Dell 1235CN cartridges are not compatible with the Dell 3115CN printer. The Dell 1235CN cartridges only work with the 1230CN. The best thing to do is list the unused cartridges on ebay or craigslist and sell them

Posted on Aug 26, 2010


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Dell 3115 manual feed doesn't work

If this printer is a few years old on the load paper tray there is 2 grey rubber rings they get a flat spot on them. replace and no paper problem till the next time they wear out

May 25, 2012 | Dell 3100cn Laser Printer

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My dell 3110cn printer is displaying the following Error code 009 363 reseat k cart how do i fix this?

This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.

This is either.

1. Black cartridge not fully pushed into place (I've been called out to a couple like this)

2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.

3. Fault on the main board of the printer.


1. Push the cartridge fully home.

2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.

Oct 15, 2010 | Dell 3110cn Laser Printer

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Dell color laser duplex 3115 cn will not print on both sides of paper.


although I would still like you to let me know the service tag ( so I can check on your warranty ), I am going to take a stab at what I think you are having a problem with.

I have had several customers that have had difficulty with their Dell printers when in fact there was no hardware defect at all, but simply that the options were not set in their Driver.

One customer couldnt print from tray 2 because tray 2 was not "installed" in the driver.

See the image below. If you go to control panel and then printers and faxes, right click on your printer and then select properties. ( see image )

the last tab ( and i know it isn't easy to see here ) is marked as options.

Click there, and then make sure that the duplexer is either "available" as shown in the above driver properties window, or on some Dell printers, it actually shows a list on the left and the available options on the right. If this is the case for you, simply highlight the duplexer and "add" to move it to the columb on the right.

You would think that just installing the print driver would also insure the printer was added as configured, but sometimes it does not.

Let me know how you make out.


Nov 07, 2008 | Office Equipment & Supplies

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