Question about DISH Network DISH-2800 DTV Receiver

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Strange problem with a Dish 2800 receiver: during the daytime, it works fine. Starting about 5:00 or 6:00 PM, it starts responding poorly to the remote. That remote works fine on other receivers in the house. I've tried other dish remotes on the 2800 -- it doesn't respond. A Dish technician came to the house -- unfortunately around noon -- no problem with the remote then, so I can't get Dish to replace the receiver.

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Hey there! This is Becki Barned, with Dish Network customer service! The problem that you may be having is with interference with the remote. Depending on how much light is shining directly on the receiver, such from a lamp in the evening, or the sunset, this can interfere with the remote responding to the receiver. If you have glass in front of your receiver, that can cause it too. Try to remove all objects or lights from the front of the receiver, and it should work fine!

Posted on Dec 25, 2010

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Posted on Jan 02, 2017

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