Question about Canon Digital SD900 / IXUS 900 Ti Digital Camera

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Stuck lens How can get the lens to go back in it reads lens error and restart camera

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  • Anonymous Oct 27, 2008

    yes my camera has just came up with this error i suppose i'll have to find a repair shop

  • Anonymous Jan 07, 2009

    I have the same problem. Went into Jessops and they said it would be £100+ to fix the problem. I bought it two years ago in New Zealand so is out of warranty, but still the best camera out of my friends and family. The equivalent now is £170, so I'm unsure whether it is worth getting the repairs or just buying a new one!

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  • Contributor
  • 36 Answers

The lens needs to be repaired or replaced. Could be one of several problems, sand, impact damage, broken gears. A professional camera repair shop should be able to do this for a reasonable price.

Posted on Jun 13, 2008

6 Suggested Answers

  • 11967 Answers

SOURCE: Lens is stuck open. When I turn camera on it says

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jun 15, 2010

t00nz
  • 4738 Answers

SOURCE: Canon SD900

First off, see if Canon can help you. If not, the following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 28, 2007

  • 1 Answer

SOURCE: camera lens error.

I had a similar problem like this...and I typed in the error code for a similar camera...and they said I had to pay to get it fixed when all I had to do was pull on the lens a little...it was kinda stuck in. Try that!

Posted on Nov 17, 2008

  • 11967 Answers

SOURCE: Lens Error, restart camera

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 02, 2010

  • 4102 Answers

SOURCE: lens error restart camera- the lens is out and

Hi, their isnt much you can do yourself and the chance of getting it repaired is slim as knowbody will touch them as the cost of repair costs more than it would to buy another camera.

how ever you can try the following to try and fix it.
when you switch it on pull or push the lense and then switch it off and push the lense in a bit and hopefully this will free it up and get it working,
if pushing and pulling dont work try twisting it clockwise or anti clockwise when you switch it on and then off.

all you can do is try and fix it yourself as you wont find anyone who can fix it as it costs to much to have these fixed.

when you switch it on pull the lense out slightly whilst switching it on if that dont free it up push the lense in when you switch it on doing this should get it working again.

if by some chance it dont then this would mean the lense motor has failed and if this is the case you may as well sell the camera as spares because you wont find anyone who can fix it for you, even if you did find someone the cost to have the work done would cost more than the camera is worth.

let me know how you get on or if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Posted on Sep 20, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
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best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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goodluck!

Posted on Jan 02, 2017

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Related Questions:

1 Answer

Message in screen reads "lens


I have fixed similar problems with various versions of this camera.
Many people in FixYa.com recommend various treatments for this problem. These include gently tapping the camera on a hard surface or tapping it harder on the palm of your hand in order to dislodge any sand or dirt that may be clogging the lens gears.
I first to take the camera back to the shop if it is still under warranty. Second, look at similar morels on FixYa.com to see the other solutions. Search for 'cannon lens error restart' and things of that nature.
Third, if none of these other options work out, then please go to my blog and check out the instruction on how to take apart your camera and fix it for yourself. Here's the link: http://johnsmouth.wordpress.com/2010/12/01/lens-error/
The method is for an older model, but your camera should be similar inside. I've used this method with newer Canon PowerShot Digital Elphs and it also fixed those lens errors. 
Good Luck!

Dec 06, 2010 | Canon PowerShot A480 Digital Camera

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My lens is stuck and camera reads "lens


I'm pretty sure you will find that Canon hasn't turned their back on anything. If your camera is in warranty and it stops working...they will repair it for free. If your camera is out of warranty they will fix it for a fee. If you drop or otherwise damage your camera, they will fix it if it is possible to do, for a fee.I don't know of any manufacturer that will repair a camera that was physically damaged by the user for free.

thanxs

Oct 28, 2010 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.


remove the battery, let it sit for at least 2 hours, then put it back. put the batteries back, then gentle push the lens sideways to free its stuck part. if the error still occurs and the lens is not retracting, consult the warranty for the device as the lens assembly gears may be at fault.


regards,

voodoo

Aug 12, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

Lens error restart camera


same thing just happened to me today. the little girl that I babysit dropped it about 1 foot to the rug on the ground, not a hard drop at all. so i tried taking out the batteries and hit it on the table (read on other sites) then i gently turned the end of the lens (my lens was stuck out) counter clock wise and it clicked and then worked.

Apr 20, 2009 | Canon PowerShot SD1100 IS Digital Camera

1 Answer

Lens error, restart camera


i had the the same lens error restart camera problem for almost a month.  If you haven't already, try restarting the camera with the sd1000 in the view pictures setting.  This may allow the lens to retract into position. Next, with the lens extracted, try looking down on the camera from the top to see if the lens is angled downward in any way.  If it is, this means it is jammed into place on one side.  Simply use your fingers to slightly push the lens into proper position.  If you hear a pop, you should be in business! hope this helps!

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Camera lens error.


I had a similar problem like this...and I typed in the error code for a similar camera...and they said I had to pay to get it fixed when all I had to do was pull on the lens a little...it was kinda stuck in. Try that!

Nov 13, 2008 | Canon PowerShot S5 IS Digital Camera

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Canon SD900


First off, see if Canon can help you. If not, the following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Dec 28, 2007 | Canon Digital SD900 / IXUS 900 Ti Digital...

1 Answer

Restarting the camera


this would be because there is something stuck in the lens..could be the rubber protection stuck not enabling your lens to pop bback into position.i tried gently tapping the lens an gently twisting it to enable movement in my lens

Aug 13, 2006 | Canon PowerShot A420 Digital Camera

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