Question about Dymo LetraTAG Thermal Label Printer
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Posted on Jan 02, 2017
SOURCE: won't print
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Poor Print Quality from Electronic Labelmaker Question I have an electronic labelmaker that is printing poorly. The print on the label is either very light, incomplete, or striped. How can I resolve this?
Answer Proceed with the solutions listed below if you have an electronic labelmaker. If you have a LabelWriter printer that is printing poorly, click here.
Replace the existing batteries with a new/fresh set of alkaline batteries. The print head requires a significant amount of battery power to ensure proper printing on the label. Light print on the label may be an indication that the batteries need to be replaced.
Replace the existing tape cassette with a new tape cassette. Light printing may be an indication of bad label stock.
Using the special brush supplied with your labelmaker (located on the inside cover of the cassette compartment) or a cotton swab with a soft solvent (e.g. rubbing alcohol), carefully clean the transporter roller and print head. Dust, dirt, or glue may accumulate on the rubber transport roller or print head inside the cassette compartment and adversely affect print quality.
If the solutions listed above do not resolve the problem, please contact DYMO Technical Support to obtain a Return Material Authorization (RMA) Number.
Obtaining a Return Material Authorization (RMA) Number:
-hope this helps.
Posted on May 19, 2008
Where the cartridge has a hole in it, make sure the tape is IN the print head, not over or under it. Also, check the type & color of the tape. They have some strange combinations that are only visible under certain conditions.
Posted on May 23, 2009
You will need to contact Dymo at 1-800-640-6944 to inquire about the LetraTAG print roller as it is not available online. You can contact them Between Monday to Friday: 9am - 5:30 pm Eastern
Posted on Aug 07, 2010
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