Question about Polycom VSX 7000 Video Conference

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Not able to getting video from Remote far end.

Hi,
i have polycom vsx 7000A and i m connect to my several remote site. whenever i am connect to my Indian site its on live ip its working fine we are make VC successfully. but when i dial US live ip my polycom connect with remote end but not getting video from. my polycom is behind Cisco ASA 5510 firewall. and all ports are open for my polycom ip.
my mail id is : dhawal.bhavsar@gmail.com

Thanks in advance,

Dhaval

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  • dhawalbh May 06, 2008

    Polycom VSX 7000A

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Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

Posted on Jul 23, 2008

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