Question about Logitech 9311570403 Mouse

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I have a wireless lazer mouse and key board, the mouse all of a sudden started acting eratic and the red lazer light had gone off. I tried troble shotting but it came back an said that everthing was working properly. What could be th problem

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Common causes; -dirty optics, clean red light area with canned air. -polished or shiny desk surface. optical mice dont like shinny surfaces. try a piece of paper under the mouse to see you need a mouse pad. - batteries low. even though they have some charge, low batteries can cause erratic behavior. as the mouse and base connect then fail, then connect, then fail. ect. often people dont realize how fast optical mice eat up batteries. check the wire to the base, sometimes these get caught in sliding keyboard drawers and get damaged. hard to see untill you inspect the whole wire( to the base anyway). Animals sometimes chew em up too. :) if any of the above help you. please provide some thumbs up. Cheers


Posted on Aug 26, 2010

  • Trevor Groves
    Trevor Groves Aug 28, 2010

    Does my response answer your question? do you need further clarification or help? Please use the solution rating if your problem has been solved, or make a note if your still having trouble. Thanks! Gurvy

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Since you mentioned that the batteries are okay. Locate the small button on the dongle (connect button) and look for the connect button underneath the mouse.

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