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Anyone know how to clear/reset the address book PW? Previous IT person left without documenting PW. Is there a service mode that may be able to clear it? Willing to wipe out and reload

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  • bstarling Aug 30, 2010

    Gurvy, thanks for your ideas. No direct hits with the online search before posting here. Apologies for leaving out the model number (Canon imageRunner 5020i). I did find a link that suggests that it can be cleared in service mode. Anyone know how to enter service mode on the 5020i?

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Look online for the default address book password, often IT guys and techs dont ever change these, as there is little point. common ones, 1234 12345 0000 admin , a quick search online for "default password for ????" should provide this info. if this helps , please give some thumbs up. Cheers! An IT Guy / gurvy

Posted on Aug 26, 2010

  • Trevor Groves
    Trevor Groves Aug 28, 2010

    Does my response answer your question? do you need further clarification or help? Please use the solution rating if your problem has been solved, or make a note if your still having trouble. Thanks! Gurvy

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Every provider, will reset your password for free, when you did setup your account, and you still have access to the account you gave them while setting up their account. Some mail providers like Gmail and Yahoo, even can send a reset code to an old mail address if that was ever connected to the existing account. also for free. Make sure you goto the correct support page and not to a fake address, where they only ask for money.

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When you install Outlook 2010, it automatically converts the Personal Address Book that you used in an earlier version of Microsoft Outlook. Outlook 2010 then adds the converted data to your Outlook 2010 Contacts folder.

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Need to change password on IR 5570 Address Do not know password to remote into address tab for IR 5570 How can I reset it?? Thanks Charles Dickey Controller Stewart Title of Albuquerque


there is a possiblitly that you can clear the passwords for the copier in service mode..... but weather it will remove the password for a mail box or not i can not say.

what you need to do to get into service mode is
hit the additional functions button....
then the 2&8 at the same time .
then the additional functions button again

this should bring up service mode

now you push the copier tab
then functions tab
then the clear tab
under the clear tab you will pwd clr try hitting it and click ok

hopefully that will clear the passwords but i can't make any promise's if it works for the address book

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I started using Mac Mail today, moving from Entourage 11.4.0 to Mac Mail 1.3.11. I want to get my addresses across but have had no luck so far. I have hovered mouse over the email address and selected...


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Hello, My company uses Outlook Web Acess connected to Microsoft Exchange. My personal email is AOL...Im trying to export a group of e-mails from AOL to Outlook WA email? AOL Tech support cannot...


HI Azkinney,

I can help you it's not pretty but it works without downloading or buying any programs.

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You know its a lot of steps but its the simplest way I have found since AOL hates their customers using other emails and will be as much help as a canker sore on your nose.

I hope this helped. Please don't forget to rate the answer it helps me with my solutions.

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Hello skunkel,
Yes, I believe I can help you. Hopefully these previous admin person did not go nuts with the security thing. But I can help you either way. The least painful method. Approach the copier and view the operator control panel as we are going to go into service mode and delete the admin password. I am about to describe a "fluid 3 step keystroke " function which will put you into service mode. Before we start , locate the "ADDITIONAL FUNCTIONS" button located between the LCD screen and the 9 key pad. Now, press additional functions, then the numbers 2 and 8 simultaneously, then back to additional functions in a smooth three step flow. The screen will change as you have entered service mode. Depending on the configuration of the device you will have several tabs in your display and copier will be at the top. Press copier. A new display appears with several tabs across the top. Press the function tab. New display again, and now press "clear". New display again. Look for "PWD-CLR". Once found, press it. It will be highlited,and then press the "OK" button in the lower right corner. The ok button will indicate you have touched it by beeping or highlighting or both (depends on the model). Then turn the main power off (the actual switch not the button on the op panel. If you are in doubt unplug the machine. After a few seconds re-energize the copier. If the previous administrator merely used a password then it is now deleted and you are home free. If not, then you will need to enter service mode again.......copier........function.......clear..... and then find MMI . Clearing this field will delete ALL customer inputs(IP address, favorites etc). If it is necessary press MMI and then ok. Usually you wont have to do this. But if you do you can have the fun of re-entering all your old settings as it will go back to factory settings.

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1 Answer

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There are 2 ways of doing this (1) it can be done from the panel, and (2) you can do it remotely via your web browsing application (internet explorer or the like). The remote option is the easiest way.

Open your Internet Explorer (or alternative web browser) and in the address bar (where you would normally type in the address of the web site you wopuld like to visit) enter the I.P address of the machine. The I.P. address can be found on the machine by pressing the * (star) button with the head shape around it, then on the touch panel press "system settings" > "network Settings" > "TCP/IP settings" > I.P. Address.

Once the page has loaded you may be asked to select if you wish to log in as a user or as administrator. in this case, choose administrator. On the left of the page that opens click address book, and on the right hand side click the address book where the addresses are stored (you'll see there is a section that tells you how many addresses are stored in each... most likely your addresses will be stored in "address book 1" or in "One Touch Addresses"

Once you click on this the list of stored addresses will appear. to the left of each address is a small blue square. Simply click on this square and then at the top of the page on the red X. Follow the same procedure to delete any other address. when you're done, simply close the web browser.

If you choose to do it from the machines panel follow the procedure below.

1) Press the star button with the head around it
2) select "address book settings" on the panel
3) If your address are stored in one of the general address books select "Register address"
4) select the address that you wish to delete and press the "erase" button at the bottom of the screen
5) press on "yes" in the screen that appears
6) follow steps 4 and 5 to delete any other addresses

normally the erase button is grey. if it does not activate when you touch on an address, then that means the address is stored in the one touch address book. to erase these addresses follow the same procedure as above, but in step 3 select "one touch buttons"

If your machine has been configured with a "System Admin Password" and you do not know this password you may not be able to delete any address. In this case you will either need to try and find out who configured this password and get it from them, or you'll have to get a Canon Technician out to reset the passwords on the Service mode. But the good news is in most cases even if your machine has this password configured you should still be able to delete addresses

Have fun

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