Question about Gateway Computers & Internet
Hi! Is your disk drive working with other cds? If it is, then the problem will be on the recovery disc itself. Try cleaning the disc for dirt and thumbmarks can cause it to be unreadable. If the cd has scratches then it's a probable cause but I suggest that you run a cd lens cleaner to clean the optical lens. If still no luck on this then you will need to purchase a new recovery disc or download one via internet. Hope this helps and thank you for using FixYa!
Posted on Aug 26, 2010
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Posted on Jan 02, 2017
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