Question about Samsung Prostar 816 Phone

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Set up MOH - Samsung Prostar 816 Phone

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Hi the samsung prostar has a comfort tone when on hold, which is basically a beep which just lets callers know that their call hasn't been dropped, in order to get music you have to purchase an external MP3 player which then needs a telecoms engineers to program to the system, Sorry if this is not very helpful to you, however I have posted you a samsung prostar 816 training video, there are more of these on Youtube covering lots af topics which might be of help to you in the future. Or visit www.abbeytelecom .com for further assistance.

Posted on Jan 06, 2011

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I have a Panasonic TDA-50 that insists on playing a chime-like music on hold (MOH). How can I shut off the internal MOH and allow the external MOH to work??thanks


Wow. If we told you, we'd have to kill you :-)

There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)

If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.

Carl

Aug 23, 2010 | Panasonic KX-TDA50 Phone

1 Answer

Change radio station on Panasonic KX-T7633


Well, it depends. You can have 2 BGM sources on a TDA-100 or higher system. The system in the back room will have 2 MOH jacks and you can select the source from a phone. Since this is also the Music that the callers hear, there may be copywrite issues on playing commercial radio on hold. Most places actually use MOH 1 for a Promotion on hold, and MOH 2 for employee's BGM.

Carl

Apr 28, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

Beeps on hold on Samsung IDCS 100


On the system 100, you have to go into system under technician level programming and set it to trunk MOH=371 and station MOH=371 . the out put from the MOH device is punched down on the first punch block that the first 8 stations are on, generally the yellow orange pair. If you want to continue I will get you the information you need to install it. Keep in mind, I do not know if the default system password for technician level programming has been changed or not.

Mar 22, 2010 | Samsung PROSTAR816 PLUS PHONE SYSTEM Elec...

1 Answer

How do I disable the Music when putting a caller on hold ?


your phone system has MOH option turned on. Check program and remove MOH

Oct 06, 2009 | Lands Phones

1 Answer

We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

Carl

Sep 22, 2009 | Panasonic KX-T7633 Corded Phone

2 Answers

Samsung DCS Compact: How to connect MOH


Hi Dave,
Sorry I've been out of town and I'm just catching up. I looked at the info I sent to you and eventhough it is under the heading of Compact I think it is for a Prostar. The info is under the DCS heading and is called " DCS Technical Manual August 1995" Pages 186, 187, 197 and 200. I have not given up and I'm looking through my other reference materials but you are right, there are a lot of user and programming guides but no installation guides. I'll keep trying, so do not give up. "Talk" to you soon ....Mitelmike

Nov 10, 2008 | Samsung Phone PDCSLCD12B

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Music when on Hold


It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.

Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

Jun 11, 2008 | Panasonic KX-T7633 Corded Phone

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