Question about Hotpoint HSS25GFP Side by Side Refrigerator

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I have a hot point refrigerator. The fan in the freezer keeps shutting off. I can restart it manually but it continues to shut off every few hours. I have already replaced the fan motor. Any ideas on the problem

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  • Hotpoint Master
  • 1,606 Answers

With HSS being the beginning of your model number , the freezer fan gets it's power from the main control board . It runs off approx 6-9 volts DC . Replaceing this board , located behind the refrig , behind an 8X10" panel , will solve the problem . The part number for the board , is WR55X10942 . It is easily replaceable .
I have no idea what the other expert is saying .

Posted on Aug 27, 2010

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  • Hotpoint Master
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Could it be that the fan is wired wrong to the timer unit? just a thought.
I think the fan is getting caught on the freezer frost and stopping. Hence you must check on the auto defrosting section for the failure of the heater or the thermostat.
If the speed of the fan is also slow this can happen. check the fittings of the fan , the allowed gap in the fittings.
Finally check if the power stops to the fan or it stops by frosting. If by power trace the stopage of power from the main circuit, rectify the switching circuit or by pass to confirm.
Credit if this advice helps.

Posted on Aug 26, 2010

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If there is no cooling at all on the fridge section but the freezer works then it is confirmed that the compressor and gas pressure is OK. Now shut off the fridge and leave it powered off while you clean and check the evaporator for frost. If frost is seen it is a good indication as the compressor is working with sufficient gas within.
Now after about 6 hours plug in the fridge to start. Observe cooling to happen in about one hour and ice to from under three hours.
Earlier make sure that the thermostat was set to normal mode for freezer and fridge.
However if ice forms in the freezer then observe the fridge for about 24 hours for cooling to continue and the fridge to cut off . If not the auto defrost timer, or the thermostat must be checked. Frost formation without defrosting could block the air flow and so shut the air passage to the fridge. Also the blower fan must work and if this is not working then the fan can be faulty. Also a fault on the control unit is a suspect to non functioning of any one of these components.
If defrost timer works but frost keeps forming check while the compressor shuts if the heaters are working, check continuity of the heaters.
So try this test using a multi-meter on the defrost timer and the thermostat and make your observations so that we come to the solution.

Please check the link below for tips to remove the panels/parts: http://www.espares.co.uk/advice/fridges-and-freezers/a/2

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Sime ecomfort plus 30 HE keeps cutting out and shows a flashing green light. Sometimes it will run ok for a couple of hours before cutting out.


I had the identical problem with the same model. Technician eventually diagnosed faulty fan; the fan cools the heat exchanger. When fan fails, exchanger overheats and boiler automatically shuts down. It is possible to restart the boiler when it cools down but when the heat rises again - off it goes! Only answer is to replace the fan. My technician did the same as yours - on first visit he got the boiler running and left. Half hour later, boiler shut down. I read the installation manual and operating instructions and when he called again I pointed him in direction of fan, which had failed completely. These guys!

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If there is no cooling at all on the fridge section but the freezer works then it is confirmed that the compressor and gas pressure is OK. Now shut off the fridge and leave it powered off while you clean and check the evaporator for frost. If frost is seen it is a good indication as the compressor is working with sufficient gas within.
Now after about 6 hours plug in the fridge to start. Observe cooling to happen in about one hour and ice to from under three hours.
Earlier make sure that the thermostat was set to normal mode for freezer and fridge.
However if ice forms in the freezer then observe the fridge for about 24 hours for cooling to continue and the fridge to cut off . If not the auto defrost timer, or the thermostat must be checked. Frost formation without defrosting could block the air flow and so shut the air passage to the fridge. Also the blower fan must work and if this is not working then the fan can be faulty. Also a fault on the control unit is a suspect to non functioning of any one of these components.
If defrost timer works but frost keeps forming check while the compressor shuts if the heaters are working, check continuity of the heaters.
So try this test using a multi-meter on the defrost timer and the thermostat and make your observations so that we come to the solution.

Please check the link below for tips to remove the panels/parts:

http://www.espares.co.uk/advice/fridges-and-freezers/a/2

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Top of Form

If there is no cooling at all on the fridge section but the freezer works then it is confirmed that the compressor and gas pressure is OK. Now shut off the fridge and leave it powered off while you clean and check the evaporator for frost. If frost is seen it is a good indication as the compressor is working with sufficient gas within.
Now after about 6 hours plug in the fridge to start. Observe cooling to happen in about one hour and ice to from under three hours.
Earlier make sure that the thermostat was set to normal mode for freezer and fridge.
However if ice forms in the freezer then observe the fridge for about 24 hours for cooling to continue and the fridge to cut off . If not the auto defrost timer, or the thermostat must be checked. Frost formation without defrosting could block the air flow and so shut the air passage to the fridge. Also the blower fan must work and if this is not working then the fan can be faulty. Also a fault on the control unit is a suspect to non functioning of any one of these components.
If defrost timer works but frost keeps forming check while the compressor shuts if the heaters are working, check continuity of the heaters.
So try this test using a multi-meter on the defrost timer and the thermostat and make your observations so that we come to the solution.

Please check the link below for tips to remove the panels/parts:

http://www.espares.co.uk/advice/fridges-and-freezers/a/2

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If there is no cooling at all on the fridge section but the freezer works then it is confirmed that the compressor and gas pressure is OK. Now shut off the fridge and leave it powered off while you clean and check the evaporator for frost. If frost is seen it is a good indication as the compressor is working with sufficient gas within.
Now after about 6 hours plug in the fridge to start. Observe cooling to happen in about one hour and ice to from under three hours.
Earlier make sure that the thermostat was set to normal mode for freezer and fridge.
However if ice forms in the freezer then observe the fridge for about 24 hours for cooling to continue and the fridge to cut off . If not the auto defrost timer, or the thermostat must be checked. Frost formation without defrosting could block the air flow and so shut the air passage to the fridge. Also the blower fan must work and if this is not working then the fan can be faulty. Also a fault on the control unit is a suspect to non functioning of any one of these components.
If defrost timer works but frost keeps forming check while the compressor shuts if the heaters are working, check continuity of the heaters.
So try this test using a multi-meter on the defrost timer and the thermostat and make your observations so that we come to the solution.

Please check the link below for tips to remove the panels/parts:

http://www.espares.co.uk/advice/fridges-and-freezers/a/2

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2 Answers

Freezer not working but fridge is


tratra72

You said,
I opened my freezer today and everything was defrosting. The fridge is working fine. I thought maybe did not shut properly so made sure it was closed and 8 hours later it is still not freezing. The fan is working but the air is refrigerator. HELP!!!

1.Try unplugging the fridge for 5 minutes and then restarting it! This may reset the system!
2.If the freezer is so full that the rear vents are blocked then this may happen. Because the fridge and the freezer share the air!
3. If not then the freezer and the fridge have different controls and the freezer control if faulty!

then you need service. ur site has good service companies in your are for our customers!
Bless You,
please give me a good rating before you sign off!
thank you

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