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Hey all you opal owners..had mine since x-mas and believe it or not even with the glitches it has i love it plus i have the 8 gb one ..anyway had the same problem wouldnt get past initalizing screen..could not re set it either so what i did was...left it on until the battery went down once battery died i turned it back on you will get that low battery screen shutting down and not the intializing screen so right before it did actually shut down i plug in the usb chord and what do you know it recognozes it and then i just upgraded firm ware thats where the problem is you have to upgrade ever since i have done that its been fine..also when playing songs dont skip song to song so fast or it will lock it up
okay now if you put the software that came with on your computer then all you have to do is down where it says upload video click that and go to the video first and its going to appear click download and it should do it.
when you plug it into your computer either windows media player of yahoo music jukebox click to transfer information from the mp3 to the computer and look under opal then songs and all your songs will be listed and just right click and press remove.