Question about Webroot AntiVirus with AntiSpyware & Firewall: Windows

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I tried to renew my Webroot AntiVirus with Anti-spyware. I ran into a compatibility issue with vista. I uninstalled both the firewall and antivirus, thinking this will help, and now I can not install either one. how do I fix this?

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HI There,

I recommend that you use Sytem Restore to go back to a point before the problem began.

1. Click the Start Button
2. Select All Programs> Accessories> System Tools and click on System Restore.
3. Select a point before you tried to install/renew your antivirus and restore to that point.

Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.

Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.

Reboot your computer and then install the new Antivirus.

Good Luck

Posted on Aug 26, 2010

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On Feb. 12, 2008, Microsoft released an update that fixed the recent compatiblity issues between Windows Vista and Webroot Antivirus/Spy Sweeper that were a result of a previous Windows Jan. 8, 2008 update.
Recommended Fix:
To fix this issue, update your copy of Windows Vista with the latest updates available as of 2/12/2008. For many users, Windows Vista will update automatically at its next scheduled time, but the update is also available as a manual download. See below for instructions on how to update Windows Vista.
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SPEAKING WITH MY EXPERIENCE GET SOMETHING ELSE.

FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.

Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

HERE ARE SOME LINKS, THAT WOULD BE BETTER:
NEW *****Somthing new FROM MICROSOFT.*** 2009 ---Security Essentials
http://www.microsoft.com

*****Spybot - Search & Destroy 1.5.2 ****

FREE SPYWARE
http://www.download.com/Spybot-Search-De…

****Avast ***FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

****AVG ****FREE SPYWARE PROGRAM
http://www.free.avg.com

**Ccleaner*** FREE
http://www.download.com/3120-20_4.html?q…

***Malware**** FREE
http://www.malwarebytes.org/.


$ *** KASPERSKY ***
http://www.kaspersky.com

There are alot of $ anti-virus and Internet security programs out there,


ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!

Good Luck.
If you think this is good information, , please rate me.
Thanks :0)

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I'd uninstall and go with something like Avira Antivirus
I haven't had ANY issues running this program. All I deal with is the occasional pop up when new definitions are installed. For what it can do, I think it's the best out there for it's price range...free.
If you wish to stick with Webroot...it sounds like it's conflicting with other program/s. Make sure your program is compatible with your OS. It wouldn't surprise me in the least if it were Vista.

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Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"

Thankyou for your question!
have a great day!

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