Question about Creative Labs ZEN V Plus MP3 Player

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Creative V Plus MP3 problem

My MP3 has hanged. It keeps showing the USB sign and says docked.
I can neither turn off the MP3 nor operate it. Its just stuck. Can you please help me solve this problem?

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Reset it with paperclip. the hole is on it's left side, down from "on " trigger. then if you have probs with "re-building library", reset it, hold play button and turn it on. there will be recovery mode, try clean-up, if it doesn't help, just format it.
and read other solutions before you post yours)

Posted on May 08, 2008

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You need to isolate the problem first before downloading and flashing the firmware of it. Try connecting the Creative into different USB ports of the computer, try different computer or try different USB cable first. Then if you get the same problem after trying those things, then you may refer to the link below and download the firmware:

http://drivers.softpedia.com/get/FIRMWARE/Creative/Creative-ZEN-Firmware-12101e-For-Europe-Only.shtml

But I would suggest to contact the manufacturer for flashing the firmware.

Best Regards,

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ok... i found a fix...
insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
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right click on your USB device with the yellow warning sign
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1 Answer

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if you use the usb cord connected to the computer it will charge( over night), i recommend an ac charger it's a lot faster!

Feb 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

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Plug it in and start charging it. Once it has a decent charge if you ever have that problem again... (see below)

Using the instructions below try Reset, first, if that doesn't fix it try the Cleanup method, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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Hi, I think you will need to remove the battery for a few seconds then try it.

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· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.

Aug 15, 2007 | Creative Labs ZEN V Plus MP3 Player

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