Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset

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PHONE WILL NOT LIFT OFF HOOK EITHER WHEN YOU REMOVE THE EARPIECE FROM THE CHARGER OR PUSH THE CALL BUTTON

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It could be that the battery inside the headset is worn out, or the headset needs to be re-paired to the base unit, or the lifter is worn out. If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. If not, it could be one of the other two scenarios. Here is a link for the 510S / 500A user guide to troubleshoot.

Voyager 510 User's Guide

Good luck from Headsets Direct!

Posted on Nov 23, 2011

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