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Printer screen reads "ink system has failed. unable to print. refer to printer documentation. error: 0xc18a0301. turn power off and then on again." i have tried turning it off and on repeatedly and every time i turn it back on it gives the same msg. this problem occured after i tried replacing an empty ink cartridge with another empty one by mistake. it now has full ink cartridges.

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Jusr solved this off an article. the *,#,123 thing only gets you a r0046 support answer no sytem configuration menu, so.........hit cancel the hold down canel, ok black and color buttons at teh same time, error message continues, keep holding all 4 and the power off with on botton, let sit for a few seconds, my have to restart a few times but maintenaince is done and volla-fit it. up your hp-let keep em honest. andy fecteau

Posted on Sep 07, 2010

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Error: 0xc18a0301 fix from HP tech support:

Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
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Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.


Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

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Is the error message still being displayed on the printer?


Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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