Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Replacing the fax modem?

Called customer support and determined that the fax modem has gone out. HP recommends that I buy a new printer (of course). Where can I buy a replacement modem for the 7410?

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Modem is part of the main board. Have to replace the whole board. We have used boards.

Posted on May 21, 2008

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HP USB Modem does not break dial tone


If the information connected to your post is all correct (56k V90 usb), and you are using one line for both the internet and the fax, you should hang up from the internet before you try to dial out the fax.

You have not indicated your PC model, so I don't know what operating system you are using. For XP and newer versions, you have to set up and configure the fax using the wizard or configuration software. If you have not done that yet, you need to.

In xp, go to start, Programs , Accessories , Communication , Fax , and then click Fax Console.

You said your computer is new. Win 7 and Vista are much the same:

1.Click the Start button , click All Programs, and then click Windows Fax and Scan.

2.At the bottom of the left pane, click Fax, and then click New Fax on the toolbar to launch the Fax Setup wizard.

3.Click Connect to a fax modem and follow the instructions.


You also need to make sure that your fax/modem is correctly listed in the control panel. In XP, start, control panel, printers and devices. If you do not have a fax printer listed, you need to "install a local fax printer."

The installation wizard should work in both OS without much trouble. If you do have difficulty, Microsoft and adobe both have "virtual printers" you can use. Look in Microsoft office or online.

Also check control panel of 7 to make sure that your modem and fax are listed correctly. Thanks for using Fixya.


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Try resetting the machine to it's defualt settings.

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Fax modem does not transmit. We recently had a bad storm and it was connect to a powerline phone jack. The phone jack was fried during the storm and i think the modem was too. I think the modem needs...


No...you nedd the proper HP Modem, and unless this is a relatively high end (several hundred dollar) machine -because you have not listed the model, then you might as well use it for a really big paper weight now, and buy another one, because repair will be far more, than cost of machine -I recommend buying a good surge supressor at the same time too (and i'm not talking about a power bar)

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There is a site called DRIVERGUIDE you can try, they require that you register but it's free.

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2840 LaserJet All in One


If you have a digital phone service like Vonage or your ISP is a cable company that offers phone service, then you're digital as well, and your fax machine has an analog modem, the two devices will not work unless the phone company puts a filter on that will simulate the analog signal and allow the fax to oeprate normally. Call them and ask them to please initiate the digital filter for your line. I wish HP would come out with a digital modem so the problem can be solved for us $800 all in one customers can use our fax machines again. HP's image is getting worse and worse with lack of solutions, and high dollar fixes they leave up to the customer. A modem swap out should be given to the customers who bought this item and was not told the modem was analog. HP won't do it, they only see $ signs these days.

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1 Answer

Cannot send faxes!


Take an ordinary phone and connect it to the auxillary port on the back of the fax. Call the number you are trying to fax and listen to see if it connects and the other fax picks up. Be sure you are using any prefix numbers required such as a 9, or a 1 and area code if required. HP recommends that you use a 2 wire phone cable, not a 4 wire (see how many metal connectors are in the jack to tell). Of course, if you are on a DSL line you want a filter installed for the fax. If this doesn't work, try a different phone cable. You could also have a bad modem in the fax. That would be last on my list. Good luck.

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1 Answer

HP 6110 not able to send or receive fax


I tried to find information on replacing the modem to no avail. Unfortunately most products of this nature do not allow for replacing the individual components.
However I did find the following info on HP's site for troubleshooting problems with faxing. http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en#Not_working Hope this helps!

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Fax Line Jamming - Cannot even use household phones


A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer. this is very common. I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.

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