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I called HP for troubleshooting assistance. My printer HP All- in-One is only 2 years old. They were very nice to run through a series of steps with me...only to tell me that "It is broken" and I will need to buy a new one. So that's my solution for today....Which leads me to the next question...Do I get another HP or something else??
If you have a digital phone service like Vonage or your ISP is a cable company that offers phone service, then you're digital as well, and your fax machine has an analog modem, the two devices will not work unless the phone company puts a filter on that will simulate the analog signal and allow the fax to oeprate normally. Call them and ask them to please initiate the digital filter for your line. I wish HP would come out with a digital modem so the problem can be solved for us $800 all in one customers can use our fax machines again. HP's image is getting worse and worse with lack of solutions, and high dollar fixes they leave up to the customer. A modem swap out should be given to the customers who bought this item and was not told the modem was analog. HP won't do it, they only see $ signs these days.
Take an ordinary phone and connect it to the auxillary port on the back of the fax. Call the number you are trying to fax and listen to see if it connects and the other fax picks up. Be sure you are using any prefix numbers required such as a 9, or a 1 and area code if required. HP recommends that you use a 2 wire phone cable, not a 4 wire (see how many metal connectors are in the jack to tell). Of course, if you are on a DSL line you want a filter installed for the fax. If this doesn't work, try a different phone cable. You could also have a bad modem in the fax. That would be last on my list. Good luck.
A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer.
this is very common.
I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.