Question about SanDisk Sansa e270 MP3 Player

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I AM A NEW USR SO SOMEHOW I DL SOME BAD SONGS,, AD DELETED MOST. NOW ITS FROZEN AND WONT EVEN CUT OFF. ITS A SANSA SANDISK 270. HELP PLEASE.

I PURCHASED DL AND SOMEHOW THE DEVICE DL ALL THE MUSIC, EVEN ONES NOT PURCHASED. NOW ITS FROZEN AND WONT DO ANYTHING.CAN YOU HELP ME.
I HEARD TAKE THE BATTTERY OUT, DOES THIS TYPE HAVE A REMOVABLE BATTERY IN IT?
THANK YOU,
KATE

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Disable the auto-sync option on Windows Media Player and Rhapsody, or it will try to load more songs into your player than you have room for.

To start from scratch:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

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1 Answer

Hello, Am using Sansa c200 . am unable to delete songs which i hav copied into player. and even i cant see any songs on computer(my music folder was showing empty) .i even tried to format the disk ..but...


See this tip posted here on this site. It may explain what is going on. copy this address into a new window -- http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem
If that does not work go here and download the Sandisk utility. http://kb.sandisk.com/app/answers/detail/a_id/156

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What format are the songs you're not able to hear? It's possible that the songs are not in a format the Sansa can play.

Also, you can navigate your Sansa like a removable drive. Try going to "My Computer" and looking to see what's actually on the drive.

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I think i can never get songs on my sansa!


Could you tell me exactly what the error says inside windows media player? before you reply back update the firmware on your device...You can go site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

**Si vous voulez vous pouvez me contacter sur mon email...computerrep@gmail.com
Merci...**

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You can put it into recovery mode and you should be able to fix it. First download this from the SanDisk Website; http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Next, put your device into recovery mode. - turn the device off (hold button for 20 seconds) - slide the 'hold' switch into the hold position - press and hold record button while connecting it to the PC. Keep holding button until you see new hardware found on the PC. Then run the recovery tool from sandisk. Make usre you select "format" when prompted, this will erase all of the information on the device, as well as, install an older version of the firmware. Best of Luck.

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try formating it hopefully that will help here are the instructions http://www.fixya.com/support/t181591-not_able_delete_songs don't forget to rate

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Hi I am facing the same problem. I think there is no alternative other than send it back to Sandisk.

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For Sansa or Sandisk problems, contact http://www.sansacommunity.com/ This site is dedicated to Sandisk products and can help you. Good Luck

May 12, 2007 | SanDisk Sansa c140 MP3 Player

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For Sansa or Sandisk problems, contact http://www.sansacommunity.com/ This site is dedicated to Sandisk products and can help you. Good Luck

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