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Unable to read the disk keeps coming up - Nintendo Wii Console

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If you are getting one of the above error messages:

  • This message can display if you eject a disc during game play. If this is when the message displayed, make sure that you return to the Wii Menu before changing discs if you wish to play a different game.

  • If your Wii console is laying flat, it may be positioned upside down. Ensure that is positioned right-side up: the game disc slot should be above all three buttons and the SD Card slot.

  • Ensure that you are properly loading a Game Disc. unable to read the disk keeps coming up - insertdisccorrect.gif
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards

  • Check our list of specific game issues to see if there is a known issue with that particular title.
  • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).

If the above information did not resolve the issue or it is happening with most or all of your games, a repair is necessary. Please note: So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this message to appear when played. Click here to set up a repair.

Posted on Aug 26, 2010

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