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Won't connect to the Internet

This is a T5246 used with a dial up connection. The system will not connect to the Internet. In checking with the ISP the connection is good. In going through troubleshooting, identified Ethernet adapter local area connection, tunnel adapter local area connection *6 and tunnel area adapter *12 idntifying media status if "media disconnected". Also in checking the local IP address identified "transmission failed, error coe 1231". In having some people check this they think the modem is defective, but this is a new computer less than 6 months old.

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If you are using a dialup connection, the ethernet connection would not have anything to do with your problem. Be sure the cable is plugged into the line socket. Take a repular phone and plug it into the telephone socket on the computer and see if you get a dial tone. Be sure you have entered the number correctly including a 1 and area code if required. You may want to call the number your computer is trying to call to see if you hear modem tones ( to be sure the number is correct). If all that is in order, your friends are probably right and your modem is bad. It may be covered under warranty.

Posted on May 09, 2008

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