Printer worked fine until today. Prints only in B&W. Removed the cartridges and cleaned them. Cleaned the inside of the printer. Uninstalled and reinstalled the drivers. I can print a test page and it appears okay but when I try to print a photo I get no colour. Any help is appreciated.
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Hi you mentioned that the Ink is new and that you have cleaned the ink heads, have you checked if the silicon Film for the ink cartridge contact was removed?
if that film is not removed cleaning the printer head will still not detect the ink cartridge for the Black on your printer.
Turn your printer OFF and remove all your print cartridges then install all of them again one at a time then turn the printer back ON, see if all the ink cartridges are now detected and if the Black will now print.
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.
If you have a monochrome option, I would use that.
I'm guessing that your old black and white photo's (which I'm thinking you scanned in may have a sepia tinge which the printer is emphasizing, and if you only want black/white prints, no need to print with colour.
I cleaned the vertical centerpost (you'll see it when the cartidge is out)with a small amount of acetone (nail polish remover) on a Qtip & it works fine now....must be some kind of circuit that needs to be closed and the ink on it kept it open....
Yea this just happened to me today. Fortunately, all I needed is to clean the color cartridge. Grab a towel and wipe the bottom of the color cartridge throughly. After, put it back in and it should work.
Clean it good, make sure it's definitely cleaned. I had black smudges on mine and had to take it all off b4 it worked again.