Question about GE Profile 26.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX27PRBWW

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I have a GE Profile side-byside fridge. I have ice that forms on the floor every three days or so. I unplugged the water, but that is not the problem.

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I would check the defrost drain for blockage. Unless this is completely clear the defrost cycle will continue to let water run inside instead of into the pan underneath. It is easiest to work on this if the freezer is completely empty and the back panel inside is removed. While it is opened up check the defrost heaters as the lower one is more apt to have failed.
Eric

Posted on Aug 26, 2010

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More likely, the defrost system has failed.
There are three components: Defrost timer, a defrost heater, and a defrost bi-metal.
The timer can be located either in the food compartment, on the rear of the unit, or behind the kickplate. The heater and bi-metal are located behind the freezer rear wall (or freezer floor, depending on design). It's easiest to unplug the fridge overnight, with the freezer door open, to melt all the ice that has developed. PRIOR to doing all this, please ensure that there IS ice forming on the wall of floor of the freezer! Let me know. I hope this helps!

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