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I do not have the cd my dell 922AIO came with and vista when trys to install the printer at the end windows comes up and says to insert cd and click on...

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<span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">You can download the Dell printer driver from their WEB site. Please click on this link and select your model printer :-</span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><a rel='nofollow' href=";l=en&amp;s=gen&amp;docid=3A943AE039242E89E040A68F5B2854C9&amp;journalid=803559AE24446852E040AC0A66E95D38&amp;Query=&amp;SystemID=&amp;ServiceTag=&amp;contenttype=&amp;os=&amp;component=&amp;lang=&amp;doclang=&amp;toggle=&amp;dl=#Issue0_3">;l=en&amp;s=gen&amp;docid=3A943AE039242E89E040A68F5B2854C9&amp;journalid=803559AE24446852E040AC0A66E95D38&amp;Query=&amp;SystemID=&amp;ServiceTag=&amp;contenttype=&amp;os=&amp;component=&amp;lang=&amp;doclang=&amp;toggle=&amp;dl=#Issue0_3</a></span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"></span>

Posted on Aug 26, 2010


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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    My Dell 922 AIO can't communicate with my computer, but only after updating from Windows updates. Before the update, there was an error message about dlbtjswx.exe. Any suggestions?

    I just spent hours last week on this for my home computer... until I came across a fix on another thread. There is a 922AIO patch in the drivers section on Dell's website (I couldn't get the US patch to download correct so I ended up using the patch from the Dutch section of Dell's site - sounds goofy, but it worked!). The patch is for Vista, but it fixed my XP machine. Hope this helps you, it worked for me after much frustration in trying to find a solution.

    Jan 09, 2010 | Dell 922 All-In-One InkJet Printer

    1 Answer

    Roxio media manager trys to install on my desktop

    If you have the Roxio installation CD:
    Insert the Roxio CD into the drive and allow it to complete.

    -- or --
    UN-install it and then re-install it.
    [Control Panel]
    [Add or Remove programs]
    Locate the Roxio Media Manager and click the [Change/Remove] button and "remove" it.
    It is gone.
    If you want to install it (yes you do) the insert the CD and install.

    Sep 28, 2009 | Dell Dimension 4600 PC Desktop

    1 Answer

    Windows vista clean install will not see my priner dell 924

    Vista is already included with drivers of diffrent branded printers (with different models as well).

    So Follow the instructions below serially:

    Go to control panel
    > then go to printers
    > add a printer 
    > add a local printer
    > use an existing port
    > this step is the main part. You will see diffrent manufacturers with different models.So look for your        printer. If it is not there then you will need the CD which was given with your printer.insert the Cd then    in add a printer window select Have Disk and select your CD location
    > Then Next & follow the remaining steps

    that's it! You have installed your printer :)

    But if you don't have the CD then you will have to look for the driver on the net. 

    Mar 12, 2009 | Dell 924 All-in-One InkJet Printer

    1 Answer

    I cannot connect a dell 720 printer to dell laptop Inspiron 1501 (Vista). It says it is installed but a message comes up that communication is not available.

    First, shut down your computer and priner. Unplug both from the wall outlet, Unplug the printer from the computers USB receptical. Next, plug both the computer and printer back into the wall, and turn on ONLY THE COMPUTER. After the computer is fully initialized, plug the printer into the computer's USB socket and turn printer on. A small window on your screen should say:NEW HARDWARE FOUND. it will ask if you want it installed, click on YES. and just follow the onscreen instructions, and make sure your printer driver is compatible with VISTA..To check, go to and left click on WINDOWS VISTA SUPPORT. Left click on LATEST VISTA DRIVER UPDATES, and follow the onscreen instructions to check what you have now, and what you may have to download.. If, after downloading and installing VISTA COMPATIBLE SOFTWARE,you still get the communication message, try this: On the windows screen, left click on START. left click on CONTROL PANEL, then left click on PRINTERS. Find your Dell printer icon and RIGHT CLICK on the icon.. On the drop down menu, left click on PROPERTIES. On the Properties window, left click on the PORTS tab. Make sure USB VIRTUAL PRINTER PORT FOR DELL is checked. If no, select that port, left click on the check box, also check ENABLE BIDIRECTIONAL SUPPORT and ENABLE PRINT SPOOLING boxes. Then left click on APPLY, then Ok. The Dell printer icon should show READY. Try a test print to check operation.

    Aug 11, 2008 | Office Equipment & Supplies

    1 Answer

    Driver printer all-in-one Canon PIXMA MP150 for Windows Vista(Dell)


    Disconnect first your canon printer to the pc. if you have CD utility of the canon printer then insert it to the CD/DVD ROM and the install the the softwares. the system will be prompted you to attach the printer to the pc. and follow the on screen instruction..

    may this help,



    pls do not rate me if my solution not solve the issue and you need more further information. but if is invaluable solution rate me fixya.

    May 16, 2008 | Canon PIXMA MP150 All-In-One InkJet...

    1 Answer

    Installing a DELL Photo Printer w/o an installation CD

    You can download the drivers from Dell's site:

    For windows XP CLICK HERE

    For Windows Vista CLICK HERE

    Although, for windows Vista, it should have a compatilble driver, but there you go anyways!

    Apr 06, 2008 | Dell Inkjet 720 Printer

    1 Answer

    Vista cannot regocnise my rx600

    Windows Vista printer and scanner drivers are available for your product. The printer software is available by using the Automatic Software Update service built into Windows Vista. The scanner software is available for download through Epson’s website.


    Please follow these steps to set up your Epson product and automatically download the Windows Vista printer driver for it from Microsoft:

    1. Connect the USB cable to your computer and then to your Epson product.

    2. When the FOUND NEW HARDWARE window appears, select Locate and Install Driver Software (Recommended).

    3. Your Epson product drivers will install automatically. You may need to select this option more than once during installation.

    4. Close any open windows on your screen.

    5. Try printing.

    -Depending on your system the computer may ask for your Windows disk, if so insert your Windows CD into your CD-ROM drive and click OK.
    -As the driver is part of Windows Vista, there is no Status Monitor available for your printer. Some printers may have an INK LEVELS options included as part of the resident driver. Otherwise, the printer does have its own indicators. The LCD will display which cartridge is either low or out of ink.
    -If the ink levels do not appear, click GET INK LEVELS to refresh the driver. Ensure the printer is directly connected to the computer as the Ink Levels does rely on full bidirectional communication.


    1. Go to the Epson Support website (

    2. Select your model, then select Drivers and Downloads.

    3. Select and download the TWAIN Driver and EPSON Scan Utility for Windows Vista. Save the file to your desktop and make a note of the file name in order to easily retrieve it.

    4. Double-click the downloaded file and follow the on-screen instructions to complete the installation.

    If a message appears indicating “The scanner has not passed Windows Logo testing”, click Continue Anyway. Then click Finish.

    5. Re-start your computer before testing the scanner software.

    Jan 05, 2008 | Epson Stylus Photo RX600 All-In-One InkJet...

    9 Answers

    Updated to Windows Vista and now the Dell 922 AIO scanner won't work

    For windows Vista; it is imperative to run the Vista patch which can be found on the Dell website (Downloads and drivers).
    Make sure that you run the patch, after removing the printer USB cable from the computer. Restart the computer as the patch suggests and then install the Vista specific drivers, which also need to be downloaded from Dell Website.
    Again, do not connect the printer unless the installation software asks you to.
    For scanner issues, those who are unable to get anything scanned to their computer, and are able to print, it is essentialy a Firewall/Anti-virus issue. You can check that out by trying to scan using an application such as MSPaint (Start> type 'mspaint' > hit enter).

    Nov 01, 2007 | Dell 922 All-In-One InkJet Printer

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