Question about Mitel 5340 IP Phone

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We have a Mitel 5340 IP Phone at a hotel and we have it set up to forward calls from the front desk to rooms, etc. One of the rooms can't make outgoing or recieve any calls and when we look at the room on the phone, it says "LOK" instead of "IDLE". Is there any way to unlock the phone?

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I believe the room phone is off hook.

Posted on Apr 22, 2011

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1 Answer

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Yes, there are things you can do to clear the locked out phone.
~ The locked means something is wrong with the phone -or- wiring to the room from the Mitel system...

Locked out is like leaving your phone off hook too long, you get that irratating beeping noise, then when the beeping stops, the phone is locked out to save power going to the set.

Ok ~ the first thing I would try, go to the set and play with it, hang everything up and test to see if you can get dial tone... the next thing is change out the telephone set, and test.

If you changed out the telephone set, and there is still a trouble, there maybe a wiring issue, in which case you will require a cable tech to test connectivity...

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