Question about 2wire 2700HG-B Router (2700HGB)

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Not getting any signal to my computer; internet is cut off; receiver light, however, is green on. I have been using a 100 ft cable from modem to my computer on other side of house.... please advise DC

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You don't use the same cable now? How are you connected to the modem now? Have you tried: Start/run/ write: CMD
and in the black window that appear write: ipconfig
to see that you have an IP adress?

If you have got an IP adress you can try to type: ping www.google.com
to see that the packages are coming trough the modem out on the internet.

If you got no IP you have no connection to the router/modem.. if you have got a IP but you dont get any ping back, it may be a firewall or something like that.

Posted on Aug 25, 2010

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Posted on Jan 02, 2017

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How do i turn wifi off


Locate the Wireless LAN switch located on the front of your computer.
This could be located on the upper row on a laptop it will have the radiation look (((·)))
Make sure its pressed on or off whichever you need.

Move the switch to the right to turn on Wireless connections.

Right-click the network icon located on the system tray next to the clock.
You should see a list of available wireless networks.

Select the network you want to connect to and click "Dis Connect."


Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem


Your Motorola Surfboard cable modem must be connected to your home's coaxial cable connection.
Connect the coaxial cable from your cable outlet into the "Input" jack on your cable modem.

If your modem is wireless, it will connect to any computers and wireless devices in your home through the wireless signal sent from the modem.

Wired Internet connections require that you use an Ethernet cable to connect your cable modem to any supported computers and devices.
Understanding the Front Panel

The front panel of your modem is your key to understanding the status of your cable modem.

The front panel features "Power," "Send," "Receive," "Online" and "Link" lights, each of which displays information about your modem.

The "Power" button will display a solid green light when operating normally and will turn off when there is a problem with the power supply.

The "Send" and "Receive" lights will transmit a solid green or blue color when data is being normally transmitted through your modem and will blink when it the modem is scanning for an upstream or downstream connection.

A solid green "Online" light indicates that you are connected to your Internet Service Provider, while no light indicates that the Internet connection in your home is experiencing problems.

A yellow "Link" light indicates that a computer is connected to your modem with an Ethernet connection while a blue light indicates that a high-speed Ethernet connection is being utilized through the modem.

Configuring TCP/IP

The Transmission Control Protocol/Internet Protocol provides the basic foundation for establishing a local network and a connection to the Internet. The TCP/IP can be configured in the "Control Panel" of your Windows computer. Open the "Network and Sharing Center" from the control panel and double-click the "Manage network connections" option. Right-click the network connection displayed and select "Properties," then select Internet Protocol Version 4 and open the TCP/IP properties menu. Select "Obtain an IP address automatically" and "Obtain DNS Server address automatically" from the TCP/IP properties menu and click "Ok" to save your TCP/IP settings.
Troubleshooting


Many technical issues with your cable modem can be resolved by power cycling your modem and the computers and devices connected to it.

To power cycle your modem, unplug it from the power supply for 10 to 15 seconds and reconnect it to the power supply.

Restart all of your connected computers and devices while your modem is power cycling. Problems with the "Send" and "Receive" functions can be the result of a poor signal being sent to your cable modem. Tighten the coaxial cable connection to your modem and contact your internet service provider if problems persist.
http://www.motorola.com/staticfiles/Consumers/Products/Cable Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

Nov 19, 2013 | Arris SURFboard Gateway SBG6580 DOCSIS 3.0...

1 Answer

When i connect the dsl cable to it the dsl light starts flashing green then red


Put tinfoil over your splice connectors and filters as they leak signals that totally confuse your modem. Never leave any bare wires, I tinfoil the entire modem to prevent the neighbors from hacking me. I don't use wireless, only CAT5 ethernet cable.

Jan 02, 2013 | Gateway 2wire 2701hg Wireless Dsl Modem

1 Answer

Yesterday had Cable Internet hooked up at new house--when done modem had all lights green, and wireless router connected and worked fine. Now router won't connect to Internet, and USB connection direct to...


Sounds like a problem with your cable connection. Check your coaxial cable, and the splitter from where the cable enters your home. The tech will use a signal meter to measure the quality of your cable, and then replace the wiring if necessary.

Jan 04, 2011 | Motorola Computers & Internet

1 Answer

When i reset my modem it goes through the normal start up process but when it is trying to connect online the lights start flashing.(receive &send ) lights flash.


The light pattern you have described shows that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 31, 2010 | Arris SURFboard SB5101U DOCSIS 2.0 Cable...

1 Answer

My motorola SB5101 cable modem is connected properly. The power light is green but the receive light is keep on blinking other lights was turn off (send, etc.). Does my modem has a problem?


This light pattern indacates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 29, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

I have a Linksys modem with a netgear wireless router. The other night my internet just stopped working and now it is though the modem is not transmitting a signal. I have connected 2 different computers...


the ds light is for downstream which is your digital signal simply put...... if the light is not going solid to denote being :"online" there maybe signal related issues. rain will mess up the cable signals as the service is exposed to elements etc.....here is a trick i do with a modem that doesnt want to lock on to good signal.....reboot the damn thing...........give it a minute or two.. if the online light doesnt sync up solid....unscrew the cable connector on the back of the modem while it is powered up and wait 15 seconds////then screw it back on (needs to be hand tight, its like a water hose, if its loose you get signal loss) and give it 10 minutes......if it still doesnt lock up and go solid indicating online then call your cable company, you should not get charged for their service not working correctly..........it then would be something only a tech could fix. but if it does lock up and go solid ....hook up your router , power it up and give it a minute to sense the modem, restart the computer and you should be good to go...

Jan 21, 2010 | Linksys WCG200 Wireless Cable Modem 54G...

1 Answer

Hi - My 2wire 1701 gateway has steady green power light and steady local network light but the broadband link light is steady amber. My computer is receiving the WiFi signal but I cannot get any internet...


The broadband link light tells you the status of the connection between the modem and the broadband servers in your area. Green means everything is A-Ok while amber means your modem is not picking up a broadband signal.

Try turning the modem off and on and also make sure the cables are secure while you're at it. If the broadband light is still amber, the only thing you could do next is to call your internet service provider.

Oct 01, 2009 | 2wire Computers & Internet

1 Answer

Modem and computer are not communicating.


Are all your connections in the appropriate place? Did you press and hold the re-set button on your router for 40 seconds and wait until all the lights are green on your router?

Jun 27, 2017 | Computers & Internet

1 Answer

Keeps on d/c


You need to access the modem setup screen and see what the signal and signal to noise ratio is. The reason most modems drop the connection is because the signal gets weak. Since you are using cable, any connections to that cable cause it to lose signal. If there are splices, or splitters before that modem, each one can cause a 3 dB or more loss and 3dB in half your signal. When the signal drops past a specific level, the modem cannot use it and cuts the connection.

Sep 01, 2017 | Toshiba DOCSIS Cable PCX2200 (DAZ8817F-R)...

6 Answers

Internet Light keeps blinking - all others are out - No internet


HI,

Blinking green internet light is normal BUT you must check if theres any dsl outage in your area..You can contact your ISP for that.

But then maybe you can try this:

Turn your PC off > then you modem or router.. after 60 secs turn your modem or router ON first then your PC and check if you can go online.

If you called your internet service provider {ISP} and no reported outage let me know and we'l solution for that.

Keep me posted.

Cheers.

Jun 16, 2008 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

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