Question about Fisher and Paykel 23 in. DD-603SS Built-in Dishwasher

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Have two Fisher&Paykel DD603 diskdrawers. They work great except the top one will not dissolve the detergent. It gets wet, but stay in the little tray. I've tried different detergents, different amount in the tray and cleaned it to where it was bone dry. The amount of water is good - gets the dishes clean without the detergent. The bottom one does not have this problem. I switched the spray arm and still I have the same problem. Any ideas?

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